Not happy at all. I waited over * hours for the robot to catch a rep and call me. Nothing ever happened. I really need my refund. I was told you had received the merchandise. I don't understand why there is such a long time getting my credit. I mailed them to CVS.com in Indianapolis, IN with the label that was attached to my receipt. Please let me know something via email. My email address is *****@***.com. Thank you.

GetHuman5061476's customer service issue with CVS.com from July 2020

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The issue in GetHuman5061476's own words
Get a credit on my credit card for purchase as they have been returned. ... On April **,**** I ordered what I thought was * pair of Futuro support hose. As soon as they arrived in the mail and I opened the package, I knew they were compression hose and not support. My doctor had explicitly said support, not compression. I had to hold them until June *, **** before I could mail them back for a return. If it was $*.** it would not matter to me so much, but it is $**.**. I called over a week ago and was told to call back in about a week if it had not been credited to my credit card. Thus far it has not been. The order number was *********. My name is Peggy John, ***** Clearwater Dr, Rolla, MO *****. I was told by someone at CVS.com that it showed that there was a ZERO balance on that order which meant they had been returned and credit should be coming shortly. I tried to call today (July **, ****) and was cut off while someone tried to transfer me to the proper individual. Please help me get this resolved. I am on a fixed income and cannot afford to loose $**.**. Thank you.
I waited two hours for someone to call me and did not get a call.
Just credit my credit card. I cannot wear compression hose. My doctor explicitly said support not compression.
Years.
Just through CVS.com*
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CVS.com

It was a return of compression hose.
Customer service issue
Reported by GetHuman5061476
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1012 others
0 customers following this

Timeline

GetHuman5061476 started working on this issue
Jul 13th 8:32pm
GetHuman5061476 indicated the issue is not fixed yet.
Jul 15th 3:32pm
GetHuman5061476 indicated the issue is not fixed yet.
Jul 16th 9:58pm
GetHuman5061476 indicated the issue is not fixed yet.
Jul 16th 10:07pm