I am a new customer to CVS from schnuks pharmacy. there are no words to describe the ho...

GetHuman-cnowboi's Complaint issue with CVS.com from May 2020

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The issue in GetHuman-cnowboi's own words
I am a new customer to CVS from schnuks pharmacy. there are no words to describe the horrible service I have experienced. I was ensured this would be a smooth transition it has been nothing of the kind. I have spent approximately *-* hours on the phone to different departments. transferred repeatedly just trying to get * specialty prescriptions filled.*I have been told the issue was my insurance, after * hours on a * way call with CVS reps and ins reps. It was a CVS issue. at that time I was assured I would have my meds overnighted to my local CVS * days later I was notified they were in. However they were divided between * locations, When I went to pick them up I was told they were for a * day dose of meds at each store ! once again I had to call to see what was going on. after * hour on the phone spoke with * different people placed on hold * times and disconnected * time I was put in contact with Beverly in Orlando Florida. She is the only person I have spoken to that Cares about people and knows what Customer Service is. she took care of everything, and That says a lot about her as I am sure I was not the easiest customer to deal with by the time I got to her. I am a Kidney Transplant patient and that is what these meds are for to help ensure I do not Reject to organ. Do to the way everything with my account has been handled I have been without meds for ** days, this is unacceptable. *I wonder how many peoples lives your company puts at risk with this kind of service. You would be greatly improved to have "Beverly" from Orlando Florida, train all of your employees about Compassion & understanding. what to do to make the customer feel like someone is listening to them. and problem resolution, She is what all of your team should strive to be.*JD Brumley

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CVS.com

Complaint issue
Reported by GetHuman-cnowboi
May 21st, 2020 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 922 others
0 customers following this

Timeline

GetHuman-cnowboi started working on this issue
May 21st, 2020 8:37pm
GetHuman-cnowboi indicated the issue is not fixed yet.
May 23rd, 2020 10:14pm

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