CVS Customer Service Issues

On February 4th, [redacted], I purchased a MoneyGram money order with my name filled out and intended for me. I have both the stub and receipt from CVS where I bought it. An emergency has arisen, but CVS is unwilling to refund the $[redacted].00. No other check-cashing place will help either. If CVS doesn't refund me, they shouldn't sell MoneyGram money orders. I am now left without food or shelter for my child. I am upset and request assistance with this matter, or I will have to involve the Better Business Bureau.

My fiancé was released on Wed, 2/12/20, after 9 months of incarceration. He has had four heart attacks at age 57, with the most recent one occurring on 3/16. He spent 14 days in the Cardiac ICU at UMassMemorial. While in prison, he developed Type 2 diabetes due to poor diets and lack of exercise. I urgently need his information for a serious issue with CVS at [redacted] Park Ave in Worcester, MA. His name is Joseph Hayes, born on 10/18/62, with MassHealth number - [redacted]55. Joe takes 14 medications daily, some needing to be taken twice or three times a day. This CVS location has been extremely uncooperative. Joe went there to pick up his medications on the day of his release since they were all ordered by the nurses at the House of Correction. However, they insisted he needed his MassHealth number to proceed. Despite providing the number, they refused to fill his 14 essential medications for his heart and diabetes. The pharmacist ignored his request for at least a temporary supply until Monday. This situation is unacceptable and could have serious consequences. My frustration with their lack of professionalism is beyond words. I demand immediate resolution to this issue as Joe's health is at stake.

Dear Customer Service, I am reaching out about my online order number [redacted]89 that I recently placed. 1) When finalizing the order, my current address ([redacted] N.Clark street, unit 3, Chicago, IL, [redacted]) was correct. However, the order confirmation email I received showed my previous address in Wilmington, Delaware. 2) Despite using a 40% off coupon code for Garnier skin care, I was charged the full price during payment. I contacted customer service, but no resolution was provided. As a loyal CVS customer and Carepass subscriber, this situation is disappointing. I hope to resolve these issues promptly and appreciate your assistance. Thank you for your attention to this matter. Sincerely, Nadine

For the past 2 and a half months, I have faced issues with my CVS orders in Luray, Virginia. Despite ordering online and receiving emails indicating when my prescriptions would be ready for pickup, there have been delays attributed to the system being inaccurate. I was advised to call ahead to confirm, but this led to long hold times and prescriptions not being filled promptly. On a critical occasion when I needed medication urgently due to my daughter's health emergency, there was a significant delay caused by the pharmacy placing the prescription on hold without reason, resulting in a 45-minute wait. Recently, I was shocked to be informed that my insurance information was not on file, leading to a high cost estimate for my medications. I believe my account may have been flagged as a result of my inquiries. I would appreciate a resolution to this ongoing problem, including written confirmation and a reliable contact person in the store to address such issues promptly.

CVS Pharmacy Service Complaint I've spent a significant amount on prescriptions at CVS, clearly indicated by the review of my husband's and my prescriptions. I initially lodged this complaint on 2/21/[redacted] on the CVS pharmacy website, but to date, on 3/6/[redacted], no response has been received. Despite the website's assurance of a reply within 5-7 business days, there has been no communication from the district manager or store personnel. Hence, I am reaching out to you with a summary of the issue submitted on 2/21/[redacted]. Pharmacist Monica Cat provided rude, curt, and unprofessional service at Store [redacted] and during contact at [redacted]. After [redacted] lacked ingredients for a prescription mix, they asked [redacted] to refill. Despite being informed the wait would be around 45 minutes, I was the only customer, and there was a lack of transparency about the time. Monica's behavior escalated when questioned about the delay, culminating in an unpleasant interaction at checkout. The experience was unacceptable, and Monica's conduct was far from professional.

I am concerned about the behavior of the employees at your Wading River NY store, particularly Chris Grempel. When I asked for assistance, he was rude and unhelpful, even going as far as to use inappropriate language towards me. Subsequently, I noticed someone following me home, and after some investigation, I discovered that it might be connected to Grempel and his family from Rocky Point NY, known for harassing others. The reviews for this store also reflect similar negative experiences, which validates my own encounter. It is crucial that this issue is addressed promptly to ensure a safe and welcoming environment for all customers. Thank you for your attention to this matter.

My husband's doctor mistakenly sent a prescription to the CVS Pharmacy #[redacted] in Lone Tree, CO, when it was meant for CVS Mail Order. After receiving multiple automated calls from the local pharmacy about the prescription, I contacted them to request the transfer to mail order. The pharmacist stated that I needed to call the number on the back of my benefit card to initiate the transfer. After unsuccessful attempts contacting the provided numbers on the card and being unable to cancel the local pharmacy order which hindered the transfer, I reached out to CVS Pharmacy Customer Relations at 1-[redacted]-SHOPSAV (1-[redacted]) and spoke with a helpful representative named Brook who is currently assisting in resolving the issue. I've been on the call with her for 46 minutes already. This frustrating experience has led me to reflect on the challenges of our overwhelmed healthcare system. I just want to cancel prescription Rx #[redacted]. The pharmacy's effort to call me back was caught by "NOMOROBO," causing further delays. With concerns over COVID-19, I prefer to use mail order for this non-urgent prescription to maintain social distance. Additionally, the cost difference between local pharmacy copay and mail order service is significant. Hopefully, this situation gets resolved soon.

I scheduled a video visit through Minute Clinic on 3/19/20. Unfortunately, I did not receive a response until later that evening. When I clicked on the "waiting room" button, the doctor briefly appeared on my screen for a few seconds before disappearing without reconnecting. Despite not speaking with a doctor or receiving treatment for a UTI, I was charged $59. I have attempted to contact CVS billing and Minute Clinic through various phone numbers but have been put on hold for extended periods and passed around without finding a resolution. This has been a frustrating experience for me. - Peggy V. Phone: [redacted] Email: [redacted]

At a CVS store in Florida, near Rt 41 and Rattlesnake Hammock Rd, I inquired about toilet paper but was initially directed to aisle 5 by the cashier. After checking and not finding any, I returned to the cashier who had given a pack to another couple. It seemed like they were only sharing with select customers. When I asked for a pack, I was told there were none left, just the spare they had given out. I raised my concerns with the manager who checked under the counter. I was disappointed by the situation and will no longer be using CVS stores due to this experience. I plan to address this issue openly whenever I visit the store to ensure that others are aware of the situation.

I have yet to have my issue resolved. I sent an email before regarding the situation at the G'ville, FL store managed by Gene Gaston. Please review my previous email at [redacted] I am frustrated by the lack of acknowledgment that my complaint has been received. If I do not hear back soon, I will escalate this matter to the Better Business Bureau. The treatment I received from CVS towards me and my credit has been upsetting. I urge you to respond promptly. Please contact me at [redacted] I prefer not to answer these questions on my computer.

I have been a loyal CVS customer for many years and have always appreciated the discounts offered through my ExtraCare card. However, I recently had a disappointing experience at the CVS store in Leander, Texas. I received an email on April 8, [redacted], for a 30% discount on one item, which I used for a Bauer electric shaver. Upon realizing it did not meet my needs, I returned to the store within 30 minutes to exchange it for a Braun S3 Shave and Style model. Despite being assured of a refund and being able to apply the discount, I ended up paying $64.94 without the 30% off. When questioned, the employee simply stated that the discount was lost in the transaction. I am writing to express my dissatisfaction with this experience. I hope that CVS can address this issue promptly as I value our customer relationship and wish to continue my loyalty to the company. Thank you for your attention to this matter. Sincerely, Oscar M.

I requested a refill for my blood pressure medication a week ago and picked up two prescriptions yesterday but the critical medication was missing. Today, I tried to get it filled at the Georgetown, KY store and spoke with Brian. He explained they couldn't fill it as there were only 60 pills left. I was surprised I wasn't informed about this before. Brian refused to contact the insurance company, so I reached out and they confirmed no issues with a 30-day refill. I requested they contact CVS, and once they did, the refill was processed. Unfortunately, this is another incident of poor customer service at this CVS. I've had better experiences at other CVS locations, even in challenging places like Puerto Rico. It's frustrating to encounter such service issues at this particular branch.

On 4/11 at 1:30 pm, I called customer service and was on hold for 3 hours. About 2 months ago, I noticed I couldn't use my coupons at the store as they were linked to a different phone number. Even though I haven't changed my phone number since setting up my account years ago, it seems it's no longer associated with my account. I am unable to reach the ExtraCare service due to COVID-19 closure, yet the customer service is available if you are willing to wait. This has created a frustrating situation as I have valuable coupons that I can't use. Despite the helpfulness of CVS employees, this issue may deter me from using CVS until it's resolved. I need to confirm the correct phone number for my account with CVS and potentially add more numbers. I have tried multiple family members' phone numbers, but none of them worked. I hope to resolve this problem promptly so I can continue to use CVS, especially for picking up my mother's medications.

I received a flyer with enticing sales on Apr 8 and placed an order, valid until Apr 11. I ordered 2 Lindt gold bunnies, advertised as solid chocolate at B1G1-1/2 off, however, I received "Russell Stover" hollow bunnies at full price of $3.99 each. Similarly, I requested 2 cans of Planter mixed nuts at B1G1, but got 2 cans of whole cashews at full price $10.49 each. I also ordered 2 Cadbury eggs B2G2 free but received small eggs priced at $1.29 each. I inquired about different sizes. Additionally, I ordered Whitman candy boxes at B1G1, but this was overlooked. We are long-time CVS cardholders, and we missed the requirement to be an ExtraCare cardholder by 3/29/20, which was only mentioned in fine print. The confusion has left me wondering how many other customers were affected by this unclear brochure.

My husband and I visited the Minute Clinic for flu shots covered by insurance. Despite this, I have been receiving monthly bills since September, causing frustration. The account numbers involved are 298223A1644 and 79233A1644. I've attempted to resolve this issue through approximately 10 lengthy phone calls, totaling around 10 hours of wait time. My recent encounter with a supervisor named Sue was disappointing due to her unprofessionalism. However, interactions with Elena and Janet were positive. Despite my efforts and a complaint to the Better Business Bureau, the billing problem persists. I am demanding an end to the unjust bills and reconsideration for the time spent resolving this issue. The situation feels like insurance fraud and harassment, necessitating immediate action.

Dear CVS, I noticed that your corporation is backing California Governor Gavin Newsom, who I believe is imposing strict policies that are negatively impacting our state. His approach to business and school reopenings, as well as the decision to place churches in the third phase, only allowing them to open under his direction and with mandated vaccines, has led me to support his recall. As a result, I will be boycotting all of his sponsors, including CVS. I wanted to inform you that I will not be shopping at CVS or supporting your corporation while you continue to support him. Suz J.

After enduring weeks of discomfort, I finally had a telemedicine visit with my dermatologist yesterday. She recommended I try a clotrimazole cream blended with hydrocortisone cream and a hydrocortisone spray. If those didn't work, she suggested Balmex. I visited my local CVS yesterday and managed to find the first three items but had to inquire about Balmex. The pharmacist informed me they didn't carry it but recommended Calmoseptine as a close alternative. Reluctant to make another trip due to COVID, I purchased the first three items and Calmoseptine using my credit card. Thankfully, the initial products showed immediate improvement on my skin infection. However, Calmoseptine was costly. This morning, I attempted to return it and have it refunded to my credit card. Unfortunately, I was informed by the pharmacy that they couldn't process returns on items bought during the pandemic. Despite feeling disappointed, I'm requesting a refund or credit for the $8.13 spent on Calmoseptine, which was purchased using my Mastercard at the CVS on [redacted] N. George St. in York, PA.

CVS ExtraCare card # [redacted]82 I made an online purchase #[redacted]75 at CVS on March 19, [redacted]. The order was delivered on March 21, but unfortunately, one item was missing: the “Love, Beauty, and Planet Volume and Bounty Coconut Water and Mimosa Flower Conditioner 13.5 oz.” I had ordered and paid for 2 of this item, but only received one. I have tried to contact CVS customer service multiple times over the past few weeks via phone and email, but have not received any response. I would like to either receive the missing item or a refund for it ($9.29 & tax). Additionally, I had two Extrabucks worth $10 each that expired on April 21 and April 23 and were supposed to be reissued. Although I received a text message on May 2 indicating that this was done, the credits are not showing up in my account. Thank you for your assistance. Donna P.

I would like to thank CVS for their wide selection and quality of products, especially the CVS brand items. The customer service, both in-store and online, has always been helpful in quickly resolving any issues I have encountered. I also want to express my gratitude for CVS's decision to stop selling tobacco products, which was a bold and customer-friendly move that promotes health. I am making a sincere request for CVS to consider opening small markets near their current and future stores that offer fresh foods, including meats, fruits, and vegetables. Many communities lack access to nutritious food options, and adding fresh food choices to CVS stores could greatly benefit families and promote healthier eating habits. I believe that expanding CVS's offerings to include fresh, nutritious food items would be well-received by the public, especially in light of the changes brought on by the COVID-19 pandemic. Thank you for considering this request, which could help combat food deserts and improve the overall health of communities. Thank you for your time and attention to this matter. Sincerely, V.E. Rayburn

Subject: Dissatisfaction with Gift Survey Experience I participated in a CVS survey promising a gift valued up to $[redacted]. Upon completion, I selected a tactical headlamp for the cost of shipping. However, after realizing I had unintentionally subscribed to a service, I canceled and was offered a discounted trial price of $29 for the headlamp. When I requested to return it, I faced difficulties as they did not initially provide a return option. After persistent communication, I obtained an RMA number and return address, incurring additional shipping costs. This experience has been time-consuming and expensive due to unforeseen subscription commitments. Please address these concerns promptly. Best regards, Barbara