CVS was kind enough to send me an offer for $* off "household goods and more" and I sen...

GetHuman2889450's Complaint issue with CVS.com from May 2019

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The issue in GetHuman2889450's own words
CVS was kind enough to send me an offer for $* off "household goods and more" and I sent this offer to my card. I was careful to read the exclusions before shopping then went to my Castro Valley CVS to purchase toothpaste. It didn't work. Even though toothpaste is clearly not among the exclusions for the offer I was not able to get $* off. Furthermore, I received a lecture from the clerk at the counter telling me toothpaste "is obviously not a household product". True, but as I kindly pointed out to her, toothpaste also was not excluded in the offer. I asked for a manager. After waiting ** minutes for someone to show I finally got fed up and left.*CVS has to make clear what is excluded and what is not excluded when they make an offer so there is no confusion and you don't waste your customers time. Also, CVS should train their clerks not to talk down to their customer and make sure the clerk themselves understand the offer.*Very unprofessional from beginning, when the offer was made, to the end, when a manager never even showed up.

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CVS.com

Complaint issue
Reported by GetHuman2889450
May 8th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 468 others
0 customers following this

Timeline

GetHuman2889450 started working on this issue
May 8th, 2019 10:16pm