CVS Customer Service Issues

I visited the CVS store on First Avenue near Deaconess Hospital in Evansville, Indiana. I dropped off a prescription for mouthwash with an employee named Tommy and mentioned I would pick it up later. When I returned eight weeks later to get it filled, it was not in the system. I explained its importance for my periodontal disease, but Tommy dismissed it as just mouthwash. He refused to take responsibility and even questioned my commitment to the prescription. I had to seek a new dentist, as my original source was closed for the summer. Tommy's lack of apology and carelessness are concerning. The pharmacist on duty declined to assist when I asked for help, reflecting poorly on customer service. It is crucial that all prescriptions are promptly entered into the system. Additionally, I've observed similar rudeness from another employee named Renee. This behavior needs to be addressed promptly.

I recently contacted CVS in Rochester, Indiana ([redacted]) to inquire about a medication, but was met with an abrupt and dismissive response from the technician, Christy. Despite feeling personally affronted by her attitude, I tried to remain composed and requested more information about the medication's availability. However, Christy's unhelpful and disrespectful behavior left me feeling frustrated and humiliated. I am a regular CVS customer and found her lack of assistance unacceptable. I ultimately decided to end the call and will be reaching out to corporate regarding this issue. I felt compelled to share my experience and seek clarification on why I was treated in such a manner. Thank you for your attention to this matter. -Ashley Fisher-Jones

I have been using medication from TBI, including Vyvanse and dextroamphetamine. Sadly, due to one pharmacist's discomfort, I am forced to switch pharmacies. These prescriptions are valid and covered, so I find this situation upsetting. After 35 years with CVS, I am considering switching. It's concerning that due to misunderstandings, I now have to inconvenience myself by finding a new pharmacy. I am a law-abiding customer and do not partake in any illicit activities. Maybe it's time for the pharmacy staff to reconsider their approach to such situations. Perhaps community feedback via social media could shed light on this issue.

I recently participated in a survey for CVS and was offered an iPhone X for just the cost of shipping. Initially, it stated free shipping with only a payment of $9.98. After completing the process, it required an additional $10.97 for Fedex shipping. I agreed, then received information about winning a vacation, magazine subscriptions, and games. Later, I received a welcome email from the club and noticed a charge of $19.97 on my bank card. After talking to customer service, I canceled and was assured of a refund. The confusion arose as I believed I had won the iPhone X and felt misled by the wording. Disappointed by what felt like false advertising, I called to cancel because I trusted CVS and did the survey as a loyal customer. This experience has left me feeling let down and skeptical of survey offers moving forward.

I attempted to utilize a coupon for a 25% discount on my recent purchase. The items I acquired were part of a buy one, get one 50% off promotion, but since I only purchased one of each item, I did not benefit from the sale price. Additionally, the 25% discount was not applied. I am requesting a refund of $6.12, which is the 25% amount, for the Purelax Powder priced at $18.79 and the Sensitive toothpaste priced at $5.69. If I do not receive the refund or a response, I will return the products and cease shopping at your store. I often encounter difficulties utilizing the coupons provided, which is disappointing as a loyal customer. I hope to hear from you soon. Best regards, Rachel.

I have anxiety and whenever I visit the Spring Hill Drive location, they consistently trigger panic attacks due to stress. Despite going there for over 2 years and changing all my medications, they often claim I can't request a specific generic and engage in arguments. The current pharmacist on duty is cold, rude, and insulting, making me feel uncomfortable and frustrated. When I try to ensure the accuracy of my medications due to my allergies, they seem annoyed. I just wish to be treated with respect and empathy. Today was the breaking point after two years of poor treatment. Not only is the space crowded, but the entire staff is consistently rude and inconsiderate. It has been challenging to deal with their behavior and attitude.

As a loyal patron of the CVS on Ashwood in Ventura, CA, I want to express my appreciation for several employees at this store: Christy, who I believe is the assistant manager, consistently goes above and beyond to assist customers and sacrifices her own workload to help them find what they need. She is incredibly helpful. Jace in the pharmacy also exceeds expectations by taking on additional tasks to assist me. Another extremely helpful individual. Sabrina in the pharmacy always greets me by name, requiring only my birth date, and she consistently wears a smile. Susie and Robin at the checkout are always pleasant and smiling, even Robin, who works with a walker. The staff at this location is truly exceptional. I hope they remain happy in their roles.

I am diagnosed with narcolepsy and have been taking Adderall prescribed for 14 years. I rely heavily on it as the most effective treatment for my condition. Recently, I was given a different generic brand manufactured by Aurobindo Pharma instead of my usual Teva brand from CVS. This new medication is causing severe adverse reactions like cataplexy, dizziness, hives, swelling, numbness, diarrhea, and sleep disturbances. I urgently need my regular Teva brand Adderall back as the current medication is unbearable and affecting my well-being and ability to care for my son.

While visiting a store in Kissimmee, Florida, located at [redacted] West Vine Street, I noticed that toy cars were labeled as $6.99, but at the register, they were being charged at $12.99. Despite bringing this up with the clerk and later the manager, I was informed that only certain cars were priced at $6.99. I pointed out that the display was misleading as the cars were all mixed together and not clearly marked. The manager was not willing to adjust the price and even suggested I purchase them elsewhere. This encounter happened at 5:30 AM, leaving me frustrated as a visitor needing assistance at the IHOP parking lot.

I have consistently found the CVS Pharmacy staff to be helpful, polite, and friendly. They even address long-standing customers by their first names. However, my recent experience with the front-of-store checkout personnel was disappointing. On Wednesday, September 26th, [redacted], at 10:19 AM, I bought a bottle of CVS Vision Health ADV Eye Supplement priced at $20.99. When I tried to use a 25% off coupon, the cashier said I couldn't because the item was part of a sale (buy 1, get 1 for half price). There was no signage indicating a sale, just the full price sticker. When I questioned this, the clerk's comment implying my lack of real-world shopping experience was condescending. Despite this, I completed my purchase, mentioned contacting CVS customer service, and left. I later returned to speak with the store manager but was told she wasn't there. The lack of customer service skills at the checkout counter stood out from the otherwise great service at the pharmacy of the CVS store located at [redacted] Niblick Rd, Paso Robles, CA [redacted].

The manager at the store on [redacted] N. Main St. in Santa Ana refused me access to the bathroom while waiting for my prescription, despite my medical condition of colitis. Additionally, they threatened to remove my bicycle even though my prescription was being processed. When I returned outside, my bicycle was stolen. The lack of consideration for customers' needs, the public humiliation, and the neglect of homeless individuals seeking alcohol outside is concerning. I have documentation of the situation and expect better customer service. My husband, an attorney, will address this matter if necessary. Thank you. - Tauna F.

I visited the Uxbridge facility yesterday to make a return and buy some items. The cashier, who seemed new, had to call the manager to process my return using a gift card instead of the ATM card I used for payment. Despite having the receipt, the manager instructed her to give me cash, which caused a bit of confusion. Additionally, I purchased several items, and two of the sale items were rung up at full price. After pointing out the sale signs, the cashier checked with a price reader and admitted the signs were wrong. When I asked for the manager to intervene, she said it was unnecessary. Frustrated, I requested my coupons back, but she only gave me the register receipt, not the coupons. I left the store without the items I intended to buy, totaling around $50, without my coupons and feeling quite upset about the whole experience. As a customer service supervisor with daughters who are retail managers, I believe dismissing a customer or letting them leave dissatisfied is not acceptable. I think the cashier could benefit from additional training. Best, Kelli F.

Yesterday, I made a purchase at CVS and expected to receive extra Care Bucks. However, the cashier didn't give me the option for a printed or emailed receipt and I left assuming it was being sent electronically. After 24 hours, I still hadn't received anything. When I returned to the store to request a reprint, the cashier refused due to the store closing soon. I then made another purchase to test the receipt, which came through. This situation has been frustrating as this particular cashier has been difficult in the past. I am still without my receipt and extra Care Bucks. I am considering transferring my prescriptions and taking my business elsewhere if this issue is not resolved promptly by CVS.

Regarding my recent visit to the Christiansburg, VA Pharmacy, Upon arriving to collect my prescriptions, I was informed they were not ready, despite receiving notifications that they were. After a mix-up with the staff, I was told only one prescription was ready. Frustrated by the contradictory information, I waited an additional 30 minutes for the remaining two prescriptions to be filled. Upon returning, I discovered only two were ready, and the third was missing. This ordeal caused me to miss a significant portion of my wife's choir performance, adding unnecessary stress to her evening and mine. The incident raises concerns about the pharmacy's ability to manage their workload effectively. I am disappointed by the lack of transparency in their procedures and hope for clearer communication in the future. While I cannot undo the time lost, I urge CVS to reevaluate their processes to prevent similar situations from occurring in the future. Thank you.

I encountered an issue at CVS store #[redacted] in Haddon Heights, NJ with my Levothyroxine medication. The pharmacy changed the generic brand without consulting my doctor, informing me, or noting it down. It seems there was a problem with the supplier, Mylan. Upon speaking with a pharmacist at another CVS in Mt Ephraim, I learned that this situation has been ongoing for seven months, with patients being advised to switch brands. As a Thyroid Cancer survivor, receiving the incorrect dosage could be detrimental. I raised my concerns with the district manager, who agreed to locate the same generic for me to delay the brand switch due to my ongoing medical adjustments. However, I seem to have misplaced her contact details and have not heard back from her in over a week. I am eager for an update on the situation and the resolution she has found. Kindly provide me with her name and phone number as I have misplaced it.

I need assistance with my Extra Care Rewards. My experience with Morgan in customer service was very unpleasant. She was rude and unprofessional, even telling me to go elsewhere if I was dissatisfied. I encountered issues with missing $10 in rewards after transferring and filling several prescriptions. Despite technical problems signing up for Extra Care Rewards, the team managed to add my prescriptions eventually. However, when I verified my reward status, I was told I needed to fill seven more prescriptions to earn my first $5 reward. In reality, I have already filled 13 prescriptions, but they only acknowledged two.

I phoned the pharmacy to cancel one of my prescriptions, and they confirmed the cancellation. However, when my husband went to collect a different prescription, they inadvertently gave him the cancelled one ($36.00). Despite acknowledging their error, they now claim they cannot take back the medication or issue a refund due to "state law." I acknowledge I will keep the medication, but given the situation, I firmly believe they should refund me the $36.00 as this was their mistake.

I recently experienced a highly disappointing interaction at the pharmacy located on N. Center St. in Statesville, North Carolina on January 4th, [redacted]. The new staff members displayed a concerning level of incompetence and lack of professionalism. Despite waiting in a lengthy line, the pharmacist had to request assistance from another individual on the floor to help with checkouts. When I handed over my driver's license to this new staff member to expedite the process, he rudely claimed I was not a CVS customer and asked me to step aside. Fortunately, Sara swiftly resolved the issue by efficiently handling the transaction. The disrespectful and dismissive behavior exhibited by the young man, who wrongly pointed out a minor discrepancy with my name, left me feeling deeply uncomfortable and unappreciated as a loyal CVS customer. Witnessing his poor attitude, I ultimately decided to leave my prescriptions behind and exit the store to avoid further confrontation. This unfortunate incident has left me hesitant to return to the store for my medications. I trust that CVS will address this concerning matter promptly as the level of service I received goes against the longstanding positive experiences I've had with your pharmacy staff. I hope to hear back from you on how this issue can be resolved moving forward. Thank you for your attention to this matter. Sincerely, Rudolph Greene Williams Jr.

I bought a Philips Sonic knock-off toothbrush at CVS in Woodstock, NY a few months back. It has a black stem, a blue oblong triangle-shaped on switch, and a white base with a blue see-through plastic case. I have been unable to find replacement brushes for it at other CVS stores, rendering it useless. I believe I paid over $59 for it. The shop staff suggested $30.79 brushes that didn't fit. The store manager, Dave Guido, offered a discount on a different model but couldn't do more. The helpful staff couldn't do much either. I feel CVS should provide a fully functional toothbrush with available replacement brushes due to this inconvenience.

I recently discovered that I unknowingly had three separate CVS accounts all linked to the same phone number. This caused issues at the store where the associate would pick any of the accounts, leading to coupon problems as they were linked to different Extracare numbers from my purchases. Despite my frustration, attempting to merge the accounts over the phone was unsuccessful. After waiting for 23 minutes this past Saturday, February 9th, to speak with a CVS representative, I asked to have all three accounts combined while ensuring that I could still use my existing coupons. Unfortunately, after the process was supposedly completed, I later found out that all my accounts were erased. Now, I have been struggling to have CVS locate my account using my phone number, name, or email. I am deeply disappointed by the inconvenience caused and the lack of effective customer service. I sincerely request the restoration of my main account, the reissuing of all the coupons associated with the three accounts, and a resolution to this situation promptly. Thank you for your attention to this matter.