I have had to make three different trips to CVS Bozeman Mt. to get one RX for my husban...
GetHuman-bigskyco's customer service issue with CVS MinuteClinic Patient Support from April 2019
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The issue in GetHuman-bigskyco's own words
I have had to make three different trips to CVS Bozeman Mt. to get one RX for my husband filled. First, they were out of it. Second trip gave me a week's supply. Third trip said it was filled but staff could not locate it. Gave me *** of required RX. Automated phone system does not work., so I am forced to call and I have waited as long as ** minutes on the phone for a Pharmacy person so answer on two separate occasions. I think you have a HUGE problem in this pharmacy. I am upset and disgusted with this place!!!
GetHuman-bigskyco did not yet indicate what CVS MinuteClinic Patient Support should do to make this right.
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I expressed my displeasure directly to the pharmacist on duty and she assured me that they would find my lost Rx and she would personally phone me, which she did. I am sorry that it came to this. My father was a pharmacist in the good old days and he would never have treated clients this way.
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