I work as a pharmacy technician. I experience an upsetting phone encounter with a CVS p...

GetHuman5301942's customer service issue with CVS Caremark from September 2020

Help with my CVS Caremark issue
First: share to improve GetHuman5301942's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5301942 may need:
Name on account, Social security number, phone number, Date of birth, and Billing address
The issue in GetHuman5301942's own words
I work as a pharmacy technician. I experience an upsetting phone encounter with a CVS pharmacy representative who was trying to help a customer get their information. The CVS representative when verifying their information with us referred to the patient’s first name as being difficult to pronounce because it was a Mexican name. I didn’t think that was appropriate. He didn’t attempt to spell it but claimed it was a Mexican name and then pronounced it. When I interacted with the customer to help them they told me about the name mix up and said the name was of Aztec origins. The assumption that the patient’s name is Mexican demonstrates a lack of awareness that there are a lot of cultures, and countries where Spanish maybe commonly spoken. To be clear, the representative’s statement was racist. Racism is impacting people across the United healthcare. Having someone assist customers is not appropriate.

GetHuman5301942 did not yet indicate what CVS Caremark should do to make this right.

How GetHuman5301942 fixed the problem

We are waiting for GetHuman5301942 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CVS Caremark's attention and get better help faster. Tap below to get started.
Having CVS Caremark issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CVS Caremark

Customer service issue
Reported by GetHuman5301942
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 353 others
0 customers following this

Timeline

GetHuman5301942 started working on this issue
Sep 26th, 2020 12:36am