I have been getting my granddaughter's ADHD med. from CVS since last summer. The drug...

GetHuman-storyjan's customer service issue with CVS Caremark from February 2019

1 view
434 similar
0 following
Help with my CVS Caremark issue
Next: our robot will wait on hold for GetHuman-storyjan to get a CVS Caremark rep on the line!
Always use the GetHuman Phone tocall CVS Caremark. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-storyjan's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-storyjan's own words
I have been getting my granddaughter's ADHD med. from CVS since last summer. The drug is Foalcron (may be misspelled) I have been getting it each month and each time I call CVS they have to call and it is in their pharmacy the next day. More times than once I have been to pick it up and it has not even been called in. So I usually wait an additional day and then it is ready for pick up. Yesterday I went to pick it up which was the second time on this month it didn't get called in when I went to pick it up on Monday so they said it was not called in but they would do it that day. I waited until yesterday which was Thursday to pick it up. The guy that waited on me I think he was the pharmacist ,but not sure. It still was not ready so I became a little agitated when he said it was not ready. I told him this was the second time that I had been to pick it up and it still wasn't ready. He ask me what it was and I attempted to spell it which was an incorrect spelling. However he did look up the order and could see. He informed me that I indeed had misspelled it and he didn't know when they would have it. I explained to him that when I called the pharmacy told me they would have it the next day. He preceeded to attempt to make me look like a fool. He said he had worked at CVS for ** years and they had never been able to get it overnight. This was young male, hair very short not shaved but very short. If this person has been in your employment for ** years no wonder your customers are going other places. This employee did not want me to speak I attempted to tell him I got this every month and was told the same thing. He told me once again that had never happened and started letting me know what I was giving my granddaughter was a detriment to her. I will never be a CVS customer again even if it is free I will not be entering a CVS if there is anywhere else. Where I work we have *** employees and each one has a family and I will freely be relaying my experience to as many as I can. This CVS employee has no idea how to relate to the public- I don't think he is qualified even to clean the bathrooms. This was in the CVS on Blowing Rock Hwy. Lenoir, NC *****
GetHuman-storyjan did not yet indicate what CVS Caremark should do to make this right.
I have an issue with CVS Caremark too
How GetHuman-storyjan fixed the problem
We are waiting for GetHuman-storyjan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CVS Caremark's attention and get better help faster. Tap below to get started.
Having CVS Caremark issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-storyjan fixes it.
This email address isn't valid

CVS Caremark

Customer service issue
Reported by GetHuman-storyjan
Feb 15th, 2019 - 8 mons ago
I have an issue with CVS Caremark too
Not resolved
Seen by 1 customer so far
Similar issue to 434 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Social security number
phone number
Date of birth
Billing address
GetHuman-storyjan started working on this issue
Feb 15th 6:50pm