I live in a adult assisted living community where the apartment complex gets my Social...

GetHuman-lwtimem's customer service issue with CMS.gov from January 2019

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The issue in GetHuman-lwtimem's own words
I live in a adult assisted living community where the apartment complex gets my Social Security check, and is supposed to pay my rent, utilities, medications, provide my meals, ect. I received, or had been receiving approx $** a month to put in my pocket. All residents here are on this same “plan”. However, several weeks ago the facility started giving me less medicine* I used to take five or six pills *x a day and now I am getting one or two pills two times a day. In fact today it was one pill. I am desperate and am needing help. I do not know where to turn. I have limited resources. Family is nonexistent. I am requesting from the facility documentation regarding my financial records and they are not providing them to me. We have someone here that is supposed to take residents to medical appointments and such, however they have cut back on that. We are all disabled and suffering. Some people here are a little more lucky than others as they have family that is able to help them but the majority of us are stuck. We are elderly, we are not computer literate, we are limited with our technology and our ability to obtain technology gadgets. Please, can you help me? (because an email is required, a young person helping me with this has loaned me her email address if needed )*Respectfully, *Eva-Maria Hernandez*(***)***-****

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Customer service issue
Reported by GetHuman-lwtimem
Jan 23rd, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7 others
0 customers following this


GetHuman-lwtimem started working on this issue
Jan 23rd, 2019 12:37am