CMS.gov Customer Service Issues

I reside in an adult assisted living community where the management handles my Social Security check to cover rent, utilities, medications, and meals. Previously, I used to receive around $85 monthly for personal expenses. However, recently, there has been a reduction in the medication provided to me. I used to take multiple pills twice a day, and now I am only receiving one or two pills per dose, sometimes just one pill. I am in urgent need of assistance as the facility is not being transparent about my financial records upon my request. The transportation services to medical appointments have also been reduced, leaving us, the disabled residents, in a difficult situation. Many of us lack family support and struggle with limited resources. We are mostly elderly, not adept with technology, and unable to access necessary gadgets. Please, I seek guidance on this matter. I am reachable through the email address provided by a kind individual helping me. Sincerely, Eva-Maria Hernandez.

Medicare's new contractor QIO (Quality Improvement Organization) does not provide an option to electronically complete and sign an online form to submit a complaint about quality of care, despite this being its main role. The only available methods are mailing a paper form or making a phone call, which often leads to inconvenient callbacks when you're unable to speak. Kepro QIO attributes their limited actions to CMS regulations, and CMS directs individuals back to Kepro QIO. The process appears outdated and inefficient, requiring individuals to print, sign, and mail forms manually. I have raised my concerns with my US senator regarding this system. The situation seems to involve these two organizations shifting blame instead of embracing modern practices. I plan to also address this issue with my senator regarding CMS's role in this matter.

My 86-year-old mother was unknowingly enrolled in Anthem Blue Cross HMO Mediblue Select and needs help getting back to her original Anthem Blue Cross PPO and Humana plans. Despite still paying for her PPO, Humana says she has to wait for open enrollment to switch back. This situation, orchestrated by a broker from TZ Insurance using her information without permission, is frustratingly similar to a previous incident. Can someone explain why she has to endure waiting periods and limitations when she never willingly changed her plan? Any guidance on resolving this issue promptly and whether this practice is legal would be greatly appreciated.