I've moved and cannot find my insurance policies. I'd like to have them emailed to me...

GetHuman-wavejam's customer service issue with CMFG Life Insurance from September 2018

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CMFG Life Insurance's call center is closed now. We will text or email GetHuman-wavejam when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-wavejam can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-wavejam's own words
I've moved and cannot find my insurance policies. I'd like to have them emailed to me. I've also changed banks and I need to give new routing numbers so I can have my insurance automatically deducted from my account.
GetHuman-wavejam did not yet indicate what CMFG Life Insurance should do to make this right.
I have an issue with CMFG Life Insurance too
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CMFG Life Insurance

Customer service issue
Reported by GetHuman-wavejam
Sep 28th, 2018 - 20d ago
I have an issue with CMFG Life Insurance too
Not resolved
Seen by 4 customers so far
Similar issue to 122 others
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Timeline
GetHuman-wavejam started working on this issue
Sep 28th 2:59am