Old Lady needs assistance

GetHuman-elizbose's Coverage Question issue with CIGNA from August 2020

Help with my CIGNA issue
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PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
Top Tip from another customer
If you are looking to find out what is covered or not covered then you should call in immediately as the best option is to speak to a CIGNA representative over the phone.
The issue in GetHuman-elizbose's own words
Get a VERY simple statement of coverage and monthly premium ... I am trying through my daughter and power of attorney, to get a coverage*monthly charge letter for my Cigna Pharmacy coverage sent to my e-mail. I am in a nursing home and will be going on state aid. In order to do so, I must produce this letter. Customer Service has been incredibly rude. When my daughter asked what Cigna would do if I were in a coma, she was told "Cigna doesn't care." How nice. This would seem a very simple request.
I am ** and can't always help myself. I go in and out of reality due to my injury and the drugs I am taking.
Just e-mail me a coverage letter.
I am a good customer. I certainly don't expect to be treated this way.
Phone call, phone calls, phone calls.
How GetHuman-elizbose fixed the problem

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CIGNA

Pharmacy
Coverage Question issue
Reported by GetHuman-elizbose
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 94 others
0 customers following this

Timeline

GetHuman-elizbose started working on this issue
Aug 24th, 2020 7:23pm
GetHuman-elizbose indicated the issue is not fixed yet.
Aug 25th, 2020 12:56pm
GetHuman-elizbose indicated the issue is not fixed yet.
Aug 25th, 2020 12:58pm
GetHuman-elizbose indicated the issue is not fixed yet.
Aug 25th, 2020 12:59pm
GetHuman-elizbose indicated the issue is not fixed yet.
Aug 25th, 2020 1:05pm
GetHuman-elizbose indicated the issue is not fixed yet.
Aug 25th, 2020 1:06pm
GetHuman-elizbose indicated the issue is not fixed yet.
Aug 25th, 2020 1:06pm

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