Attention: Cigna Health Insurance **My name is Crystal Cleveland and my ID...

GetHuman3238487's Account issue with CIGNA from July 2019

Help with my CIGNA issue
First: share to improve GetHuman3238487's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3238487 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman3238487's own words
Attention: Cigna Health Insurance **My name is Crystal Cleveland and my ID ********** **, Group: ******. I have an issue regarding a claim. I’ve tried NUMEROUS times to get this situation fixed. I’ve called and spoke to a customer service rep at least on THREE different occasions. Each time I was told that this problem would be corrected. I am still getting phone calls from the hospital because Cigna refuses to pay the claim. I hope that in putting this in WRITING that this problem can be finally resolved after all this time! **I had a baby (Channing Knox Cleveland), who I’ve added to my Cigna insurance. I gave birth to him September **, **** last year. After giving birth, I had ** days I was told, to add him to my insurance. I added him to my Cigna insurance within a few weeks after birth. For some reason Cigna is saying that Humana is Channing’s Insurance and should cover his birth. My husband used to have Humana, and for some reason Cigna thinks Channing is covered under Humana, when I’ve called MANY times and told you NO Channing is NOT covered under Humana. Please take care of this claim. Humana of course is not paying it, for Channing does NOT have Humana insurance. Channing’s Insurance is Cigna as his primary insurance. Also, him and I have Blue Care (Tenn Care) as a secondary insurance. **Please take care of the hospital bills from Channing’s birth which were at the University of Tennessee Medical Hospital. **Thank you. I really hope that by sending this in writing that this can finally be resolved. **Crystal Cleveland *****-***-**********@***.com

GetHuman3238487 did not yet indicate what CIGNA should do to make this right.

How GetHuman3238487 fixed the problem

We are waiting for GetHuman3238487 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CIGNA's attention and get better help faster. Tap below to get started.
Having CIGNA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CIGNA

Account issue
Reported by GetHuman3238487
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 571 others
0 customers following this

Timeline

GetHuman3238487 started working on this issue
Jul 12th, 2019 8:33pm