Attention: Cigna Health Insurance **My name is Crystal Cleveland and my ID...
GetHuman3238487's Account issue with CIGNA from July 2019
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The issue in GetHuman3238487's own words
Attention: Cigna Health Insurance **My name is Crystal Cleveland and my ID ********** **, Group: ******. I have an issue regarding a claim. I’ve tried NUMEROUS times to get this situation fixed. I’ve called and spoke to a customer service rep at least on THREE different occasions. Each time I was told that this problem would be corrected. I am still getting phone calls from the hospital because Cigna refuses to pay the claim. I hope that in putting this in WRITING that this problem can be finally resolved after all this time! **I had a baby (Channing Knox Cleveland), who I’ve added to my Cigna insurance. I gave birth to him September **, **** last year. After giving birth, I had ** days I was told, to add him to my insurance. I added him to my Cigna insurance within a few weeks after birth. For some reason Cigna is saying that Humana is Channing’s Insurance and should cover his birth. My husband used to have Humana, and for some reason Cigna thinks Channing is covered under Humana, when I’ve called MANY times and told you NO Channing is NOT covered under Humana. Please take care of this claim. Humana of course is not paying it, for Channing does NOT have Humana insurance. Channing’s Insurance is Cigna as his primary insurance. Also, him and I have Blue Care (Tenn Care) as a secondary insurance. **Please take care of the hospital bills from Channing’s birth which were at the University of Tennessee Medical Hospital. **Thank you. I really hope that by sending this in writing that this can finally be resolved. **Crystal Cleveland *****-***-**********@***.com
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