My name is Anthony YoungI have been on medical leave since the end of March ****. I was...

GetHuman-ashslayt's customer service issue with CIGNA from November 2018

26 views | 237 similar | 0 following
Help with my CIGNA issue
Next: our robot will wait on hold for GetHuman-ashslayt to get a CIGNA rep on the line!
Always use the GetHuman Phone to call CIGNA. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-ashslayt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ashslayt may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman-ashslayt's own words
My name is Anthony YoungI have been on medical leave since the end of March ****. I was recieving Short Term Disability and it helped us stay afloat. My Short Term ended in September and is supposses to be switching to Long Term but I am having problems. I have not recieved a check in about *-*** momths now and my health situation has not changed, in fact it has gotten worse. Your company has all the information yet I have not been approved. Alot of my information has been with short term and it seems an easy fix for your long twrm department to get that information, yet they have not. The latest fiasco was that I was tols I have a desk job so my medical does not support it. I have now sent my official job description to your company for a third time showing that I am suppossed to do alot of heavy lifting. Logically, if I was getting short term and nothing has changed, long term makea sense. Not the case though it seems. I paid for both types of disability insurance and you gladly take my money, but refuse to do what needs to be done. Let me quote YOUR information about Long Term Disability Insurance...*"Cigna Long-Term Disability plans can pick up where Short-term Disability leaves off, with helping to ensure a continued flow of income if you can't work for an extended period of time due to an illness or injury. You can pay bills and focus on getting well."*Ha. That statement is a joke...I am on the verge of bankruptcy because I can't work and your company seems to be looking for a reason not to pay me anymore. I need someone to look at my situation, research the information that Short Term has from me and my doctors, ans understand that when my Short Term ended I was still eligible to recieve Disability Insurance. My health has not improved, it has probably gotten worse. My job is very demanding physically and I am unable to do it at this point in time. I am very upset that instead of trying to help me, Cigna is looking for a way not to help me, but has no problems taking MY money. Again, please look into the situation. Analise was my Short Term rep and she was amazing. My current rep for Long Term, Robin, does not seem as helpful. He seems to try, but gives me very little advice and input like Analise did. And your company acts as if it is looking for a way NOT to help me...before my wife and I become homeless.

GetHuman-ashslayt did not yet indicate what CIGNA should do to make this right.

How GetHuman-ashslayt fixed the problem

We are waiting for GetHuman-ashslayt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CIGNA's attention and get better help faster. Tap below to get started.
Having CIGNA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ashslayt fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ashslayt
Nov 1st, 2018 - 4 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 237 others
0 customers following this


GetHuman-ashslayt started working on this issue
Nov 1st, 2018 3:34pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies