I am the treasurer for Christus St Frances Cabrini Hospital and we received a check and...

GetHuman-cathysp's customer service issue with CIGNA HealthSpring from September 2018

Help with my CIGNA HealthSpring issue
The issue in GetHuman-cathysp's own words
I need to find out what the check is for. ... I am the treasurer for Christus St Frances Cabrini Hospital and we received a check and there is not a EOB attached so I do not know what patient to post to this account.
When I did speak to someone I asked to speak to A*P to find out about this check and I was told I would be connected to someone and the next thing I knew I was asked to take a survey.
Someone could call me about this check. your phone numbers on the check get do not get me connected to someone.I would like to have this patients pmt posted to their account.
I have an issue with CIGNA HealthSpring too
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CIGNA HealthSpring

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Customer service issue
Reported by GetHuman-cathysp
Sep 24th, 2018 - 2 mons ago
I have an issue with CIGNA HealthSpring too
Fixed
Seen by 6 customers so far
Similar issue to 21 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-cathysp started working on this issue
Sep 24th 6:56pm
GetHuman-cathysp indicated the issue is not fixed yet.
Sep 24th 6:59pm