I am a provider calling about a claim. I have questions as to why it was not covered, h...

GetHuman-terwin's customer service issue with CIGNA HealthSpring from June 2018

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The issue in GetHuman-terwin's own words
I am a provider calling about a claim. I have questions as to why it was not covered, however I have spent the last ** minutes trying to speak to a rep, but getting transferred to dept that either rings, then goes silent or I get a busy signal then disconnected completely. *The last call I went through a different line for patient's because I was left with nothing else to try... Not helpful again.*I got a person and explained my issue, in which the rep apologized, then said she would transfer me to the dept directly. A rep answered , I told her why I was calling, then without a word, she transferred me to a computerized survey!!! This is absolutely ridiculous! The customer service reps you have are extremely unprofessional.**Please advise on how to resolve this, because none of your phone numbers are getting me anywhere. I need a rep to tell me why claims are not paid, not a computer**Thank you,*T. Erwin
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CIGNA HealthSpring

Customer service issue
Reported by GetHuman-terwin
Jun 28th, 2018 - a yr ago
I have an issue with CIGNA HealthSpring too
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Seen by 9 customers so far
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GetHuman-terwin started working on this issue
Jun 28th, 2018 7:49pm