I am a provider calling about a claim. I have questions as to why it was not covered, h...

GetHuman-terwin's customer service issue with CIGNA HealthSpring from June 2018

9 views
 | 
6 similar
 | 
0 following
Help with my CIGNA HealthSpring issue
First: share to improve GetHuman-terwin's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-terwin's next move: try calling CIGNA HealthSpring again.
The best way to get your problem resolved is to tap the button below to start calling CIGNA HealthSpring. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-terwin may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-terwin's own words
I am a provider calling about a claim. I have questions as to why it was not covered, however I have spent the last ** minutes trying to speak to a rep, but getting transferred to dept that either rings, then goes silent or I get a busy signal then disconnected completely. *The last call I went through a different line for patient's because I was left with nothing else to try... Not helpful again.*I got a person and explained my issue, in which the rep apologized, then said she would transfer me to the dept directly. A rep answered , I told her why I was calling, then without a word, she transferred me to a computerized survey!!! This is absolutely ridiculous! The customer service reps you have are extremely unprofessional.**Please advise on how to resolve this, because none of your phone numbers are getting me anywhere. I need a rep to tell me why claims are not paid, not a computer**Thank you,*T. Erwin
GetHuman-terwin did not yet indicate what CIGNA HealthSpring should do to make this right.
I have an issue with CIGNA HealthSpring too
How GetHuman-terwin fixed the problem
We are waiting for GetHuman-terwin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CIGNA HealthSpring's attention and get better help faster. Tap below to get started.
Having CIGNA HealthSpring issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-terwin fixes it.
This email address isn't valid

CIGNA HealthSpring

Customer service issue
Reported by GetHuman-terwin
Jun 28th, 2018 - a yr ago
I have an issue with CIGNA HealthSpring too
Not resolved
Seen by 9 customers so far
Similar issue to 6 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-terwin started working on this issue
Jun 28th, 2018 7:49pm