I bought a backup battery model bx****m for the purpose of a voltage drop I am experien...

GetHuman-zspeedba's customer service issue with Buy.APC.com from October 2018

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I bought a backup battery model bx****m for the purpose of a voltage drop I am experiencing . I have a tankless water heater and a pellet stove when I turn the hot water on and the stove is on there is a drop in voltage which makes the fan on the stove stop working and smoke up the house. I plugged the stove into the battery and if I unplug the battery from the wall it works as it should but if I turn the hot water on the fan still kicks off . I have the sensitivity turned all the way up still no luck and the meter on the battery says it’s dropping a few volts but no response from the built in voltage regulator. Please help . Sincerely william miller
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Customer service issue
Reported by GetHuman-zspeedba
Oct 20th, 2018 - a mon ago
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Oct 20th 3:36pm