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GetHuman-brunerkl's customer service issue with Busch Gardens from June 2018

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The issue in GetHuman-brunerkl's own words
Contact an actual person ... Two days all rain. Just want to go home. Can I get a refund for tonight’s hotel? Been trying to call for * hours. I can’t afford to change the airline tix if I am still on the hook for the hotel so I need an andeet ASAP. Thx
Called and left my number fir a call back twice. Both times was called back but there was no one one tge line. Called a third time and told the office is closed due to circumstances beyond their control.
I guess we are stuck. Can’t afford the change in airfare if I can’t get out of my hotel room. But since no one at sea world is available It looks like we miss the flight we had hoped to be on.
I wasn’t sure that I could cancel the hotel but I did expect to at least talk to someone. That is what is upsetting. No one can control the weather but at least if I could have asked for assistance-it would have helped even if the answer was no. We could have gone to a movie or something but instead we are at the hotel hoping someone contacts us.
Talked to hotel staff— were great but since I booked via seaworld could not reimburse my room chatge.
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Busch Gardens

Hotel
Customer service issue
Reported by GetHuman-brunerkl
Jun 29th, 2018 - a yr ago
I have an issue with Busch Gardens too
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Seen by 11 customers so far
Similar issue to 15 others
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Timeline
GetHuman-brunerkl started working on this issue
Jun 29th, 2018 5:29pm
GetHuman-brunerkl indicated the issue is not fixed yet.
Jun 29th, 2018 6:37pm
GetHuman-brunerkl indicated the issue is not fixed yet.
Jun 29th, 2018 6:47pm
GetHuman-brunerkl indicated the issue is not fixed yet.
Jun 29th, 2018 6:49pm
GetHuman-brunerkl indicated the issue is not fixed yet.
Jun 29th, 2018 6:49pm
GetHuman-brunerkl indicated the issue is not fixed yet.
Jun 29th, 2018 6:51pm
GetHuman-brunerkl indicated the issue is not fixed yet.
Jul 1st, 2018 2:41am