I attempted to place an order on your mobile app. I saw the holiday promotion and logg...

GetHuman1789723's customer service issue with Burger King from December 2018

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The issue in GetHuman1789723's own words
I attempted to place an order on your mobile app. I saw the holiday promotion and logged in. I went through the process of choosing my items. I drove to the restaurant, and when I arrived, clicked "I'm Here". My phone just sat there and the little circle just spun and spun. I showed it to the lady behind the counter, and she said, "Oh yeah, that happens a lot." I went back out to my car and tried it * more times. Still didn't work. I went back into the restaurant, and showed her the order on the screen ($* Wopper, $* cheeseburger, and Peppermint Oreo Shake.) The total said $*.**. I told her that I had tried * times to put the order in, but obviously the app wasn't working. I asked her if she could just ring in the order, and she said, "No, because we don't have that coupon on the register". By now I had wasted over ** minutes, plus the drive time to the store. I was furious. While I was standing there, I noticed how filthy the restaurant was. There was food and grease all over the floor. The Fries bay had dirty, empty fries holders laying on it with salt all over the counter. I left and decided to just go through the drive-thru. When I got there, the order screen was cracked an unusable, and the one order panel wasn't lit, and you couldn't read anything on that side of the menu. Obviously the manager of this facility is not doing a very good job. I actually took pictures if you would like me to send them to you. I was thoroughly disgusted with my visit to this Burger King. (**** S. Himalaya St., Aurora, CO *****) I will not return to this location. I was disappointed that I didn't have the opportunity to play the Holiday Game, wasted over ** minutes, and didn't get the order that I set out to buy. How do you fix an experience like this? I'll let you decide...*Scott Taylor****-***-**********@***.com

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Burger King

Customer service issue
Reported by GetHuman1789723
Dec 19th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 175 others
0 customers following this


GetHuman1789723 started working on this issue
Dec 19th, 2018 2:30am