Torn Burberry handbag

GetHuman2301892's customer service issue with Burberry.com from February 2019

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The issue in GetHuman2301892's own words
get the bag repair ... I have a torn canvas handbag from Burberry - I called Marcus at Columbus Ohio Easton Town Center and he hanged up on me! OMG.. this is terrible customer service and he said he is the MANAGER!*I have the Burberry medium Ashby saddle multi check bucket hobo purse handbag.. all corners at the bottom of the bucket are torn.
Burberry store Manager in Columbus Ohio Easton Town Center (Marcus) hanged up on me! OMG..
Get Burberry to repair the handbag.
I have a ton of designer handbags. I was not trying to get a free bag. I like the bag and was trying to get this repair. It is a defective bag as other customers on line have the same tears in the same locations. Burberry should acknowledge this and repair for the customers.
I have emailed a leather repair shop and they said they can repair it..
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Burberry.com

A burberry canvas bag
Customer service issue
Reported by GetHuman2301892
Feb 25th, 2019 - 2 years ago
Fixed
Seen by 30 customers so far
Similar issue to 42 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2301892 started working on this issue
Feb 25th, 2019 6:56pm
GetHuman2301892 indicated the issue is not fixed yet.
Feb 25th, 2019 6:56pm