So last night I was out with some friends, and when I got home I saw my little brother...

GetHuman-tjmcclas's customer service issue with Bungie.net from May 2019

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So last night I was out with some friends, and when I got home I saw my little brother was playing destiny * on my account which he has many times before. I went to bed and woke up and turned on my Xbox and started up destiny. When I went to sign in on my account it said I was “banned”. I have no clue what he did so when I asked him he said he didn’t know what he did either, I kept trying to resign in and it still popped up the same message, I keep asking him what he did and then he said he went onto Xbox lfg to find people to play with in crucible. I then asked him, “were you playing with any hackers or cheaters?” and he said he didn’t think so. I then asked him why was my account banned then if he wasn’t cheating or people he was playing with weren’t cheating, and then he finally tells me that he was winning even when they were losing which didn’t make sense at first till I looked it up and found out people have software on pc to be able to disconnect from games in order for you to win no matter what. I’m extremely upset that he did this, but he’s only ** and didn’t know better. I’ve spent to much money on this game and spent even more hours playing it to just have everything thrown away. If there is anything I can do to get my account unbanned I would do anything, I’m just extremely upset right now to think all my hard work and efforts were just thrown in the trash basically.
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Bungie.net

Customer service issue
Reported by GetHuman-tjmcclas
May 19th, 2019 - a mon ago
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GetHuman-tjmcclas started working on this issue
May 19th 5:28pm
GetHuman-tjmcclas indicated the issue is not fixed yet.
May 20th 1:35am