During the morning of March ** I met three players while playing crucible. After chatti...

GetHuman-jraincoc's customer service issue with Bungie.net from March 2019

Help with my Bungie.net issue
The issue in GetHuman-jraincoc's own words
During the morning of March ** I met three players while playing crucible. After chatting with the players I called it a night at **:**am. At *am I received two blocked phone messages and notification prompts from Xbox. During this time I may have given permission to access my account however because it was *am and half asleep I can’t be certain. During the hack my destiny character WildAgent*** was used in Ddosing other players in competitive play. This confirmed at destiny tracker.com. The player team consisted of the people I met one a few hours earlier. At approximately **am I signed on and rejoined the team. I wasn’t able to play long as my kids needed my attention. I was instructed by the other players that if I taped down my trigger and layed my controller down that my character can be away and not be removed from play. I did so and went attend to my kids. At no point so far did I suspect any deceitful behaviour or game play. While I was away from the controller and my character the fire team engaged in DDosing enemy players. While I had no knowledge of such action being done I did find it strange my competitive progress jumped significantly in a short time. I did join the voice chat and inquired about this. They informed me that they were on a winning streak and having good luck. They also said that a couple teams backed out before play started. This did not alert me. I did state that I should log off because I was busy with my kids. They said that it was ok and didn’t mind me being away. At **pm I rechecked the teams progress at noticed the glory points for comp is at **** reaching Legend rank. When I joined the voice chat all players had left and my account had been signed out of Xbox. I logged back in and at this time my friend notified me of cheating. I was shocked by this because I had no idea what he was talking about. He sent me a link thru destiny tracker. It clearly shows comp activity since *am (was asleep at this time and was around the time of the notification prompts) until just before **pm. The times I did play with the group show kills and deaths but on the times I was away shows * kills and * deaths from all fireteam members. This is clear evidence of cheating.**I do not stand by players who cheat in games. As such I am aware that because I personally played with these individules between ** and ** I was involved inadvertently in cheating. I was not aware of such action but guilty by association. I should have logged out but was also unaware of my account being hacked. I would like to receive a temporary suspension from destiny * until an investigation can be made. These players are scum and I am ashamed to be apart of it. I feel violated and taken advantage of. My faith in the destiny community is hurt and I feel I’ve let them down too. **Please let me know what you find. I accept whatever decision you have made and accept the concurrences of this incident. **Xbox gamer tag: WildAgent***
GetHuman-jraincoc did not yet indicate what Bungie.net should do to make this right.
I have an issue with Bungie.net too
How GetHuman-jraincoc fixed the problem
We are waiting for GetHuman-jraincoc to fix the problem and share the solution with the rest of us customers.
Please help with my Bungie.net issue
Do you have a customer issue as well?
We can help you get Bungie.net's attention and get better help faster. Tap below to get started.
Having Bungie.net issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jraincoc
Mar 26th, 2019 - a mon ago
I have an issue with Bungie.net too
Seen by 4 customers so far
Similar issue to 2004 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
GetHuman-jraincoc started working on this issue
Mar 26th 4:19pm
GetHuman-jraincoc indicated the issue is not fixed yet.
Mar 29th 4:41pm