I purchased the Forsaken complete collection awhile ago and have played the dlc, but no...

GetHuman2457787's customer service issue with Bungie.net from March 2019

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The issue in GetHuman2457787's own words
I purchased the Forsaken complete collection awhile ago and have played the dlc, but now it’s not allowing me to access all of the content and is trying to make me repurchase everything again. I have dealt with Xbox support for over * hours now and have been hung up on multiple times. I have all of the dlc downloaded on my console and can still access some in-game, but the rest is trying to make me repay for it. Xbox support said that they could only find the Destiny * pre-launch edition and that I haven’t played since ****, but yet I’ve played multiple times since then and have even surpassed the level cap from the basic Destiny * (due to me playing the Forsaken dlc).
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Bungie.net

Customer service issue
Reported by GetHuman2457787
Mar 12th, 2019 - 5 mons ago
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GetHuman2457787 started working on this issue
Mar 12th 12:22am