Good afternoon!**I have experienced a bug with the release of "Collections" in Destiny...
GetHuman1530348's customer service issue with Bungie.net from November 2018
Help with my Bungie.net issue
First: share to improve GetHuman1530348's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1530348's next move: go to the Bungie.net help center.
Bungie.net doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1530348 will want to follow the link below to head to their help center. We will check on GetHuman1530348 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1530348 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1530348's own words
Good afternoon!**I have experienced a bug with the release of "Collections" in Destiny *. I seem to be missing the "Honors of the Nine" shader from my collections, even though I have acquired the shader and applied it to my gear in the past.**I believe that since I no longer have the physical shader item in my inventory, it is not showing up in my "Collections", therefore not allowing me to repurchase it.**I have dismantled a few items with the shader equipped in hopes of receiving another copy of it, but no luck in that regard.**I know that Trials of the Nine was the only way to get this particular shader, and now that it is cancelled I am afraid I have lost it forever. **I have attached below the proof of me owning the shader as well as the screenshot of my "Collection" not showing the "Honors of the Nine" shader unlocked anywhere.**I hope that there is a work around for this item as I would hate to miss out on reacquiring it over this bug. My Blizzard.net account is MapleSurrup***** if you would like to inspect it there as well.**Thank you in advance!
GetHuman1530348 did not yet indicate what Bungie.net should do to make this right.
I have an issue with Bungie.net too
How GetHuman1530348 fixed the problem
We are waiting for GetHuman1530348 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.