**BUMBLE RETAINS YOUR INFORMATION INCLUDING YOUR PROFILE PICTURES EVEN AFTER YOU HAVE D...

GetHuman3133709's Delete Account issue with Bumble from June 2019

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Before contacting them, items GetHuman3133709 may need:
Username on Account, Country and town you are located, Email on Account, Full Name, and Phone number on account
Top Tip from another customer
In the settings of your account there is a button to delete the account permanently.
The issue in GetHuman3133709's own words
**BUMBLE RETAINS YOUR INFORMATION INCLUDING YOUR PROFILE PICTURES EVEN AFTER YOU HAVE DELETED THE ACCOUNT****It is NOT able to be “deactivated” via the app on the phone alone which is why I had to first contact them, then following instruction log in via my desktop to actually delete it which even if you’ve forgotten your username, it’ll remember you by your phone number. At the same time I discovered you can still be “logged in” via your Facebook also, so I’ve prevented that also all manually you have to go in a switch that function off meaning for all this time (I’ve been in a relationship since I deleted the app off my phone last October), my profile has not only been falsely kept visible but also accessible WITHOUT my knowledge or consent. Even after *having DELETING the account, all my pictures were still there I had to manually go in there and remove everything including my name and personal information!! They claim that your info will still be visible for the ** days as per their FAQ’s clause - they wrongfully retain YOUR INFORMATION so that as you’re merrily going along your life in a steady relationship all of a sudden you’re searchable on an online dating website looking very single and available which IS NOT TRUE. **Some erroneous individual had been using my account as I found out that a swipe right had been done AFTER I DEACTIVATED IT. **All of this doesn’t say much for your safe and secure “guarantee”, Bumble.**I’d also like to point out NO OTHER online dating websites practice this heinous and devious act of retaining past users info WITHOUT their knowledge or consent and so I have let it be known to several of my friends whom are also not single to try to prevent more relationship upsets. **Bumble, you really really should be profoundly ashamed. *Anonymous

GetHuman3133709 did not yet indicate what Bumble should do to make this right.

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Bumble

Delete Account issue
Reported by GetHuman3133709
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 4046 others
0 customers following this

Timeline

GetHuman3133709 started working on this issue
Jun 23rd, 2019 1:29pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 23rd, 2019 1:29pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 23rd, 2019 1:29pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 23rd, 2019 1:29pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 23rd, 2019 1:29pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 23rd, 2019 1:29pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:19pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:19pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:21pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:21pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:21pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:21pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 24th, 2019 3:21pm
GetHuman3133709 indicated the issue is not fixed yet.
Jun 25th, 2019 2:51am