Poor customer service

GetHuman2215316's customer service issue with Bumble from February 2019

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The issue in GetHuman2215316's own words
Cancel daily subscription ... I tried cancelling my subscription on several occasions but was unsuccessful due to their app that kept glitching. When I emailed in to ask if they would cancel it on their end, I felt my request was ignored and I was told to cancel it myself as stated in their T&Cs. I have also seen unrecognised charges of varying amounts coming out of my account from them so I suspect fraud! I have now contacted my bank and blocked them.
Their app doesn't work so I was unable to do so.
I would like a refund and an explanation to why I have unrecognised charges.
I would have been a good customer had I not felt ignored.
I've uninstalled and re-downloaded the app several times to get it to work properly - no success*I've emailed the customer service team for them to cancel - no success
I have an issue with Bumble too
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Bumble

Bumble Date
Customer service issue
Reported by GetHuman2215316
Feb 15th, 2019 - 8 mons ago
I have an issue with Bumble too
Fixed
Seen by 15 customers so far
Similar issue to 3185 others
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Items needed
Username on Account
Country and town you are located
Email on Account
Full Name
Phone number on account
Timeline
GetHuman2215316 started working on this issue
Feb 15th 5:34pm
GetHuman2215316 shared this issue with followers on Twitter
Feb 15th 5:37pm
GetHuman2215316 indicated the issue is not fixed yet.
Feb 15th 5:38pm
GetHuman2215316 shared this issue with friends on Facebook
Feb 15th 5:42pm
GetHuman2215316 shared this issue with followers on Twitter
Feb 15th 5:42pm
GetHuman2215316 shared this issue with friends on Facebook
Feb 15th 5:42pm
GetHuman2215316 shared this issue with friends on Facebook
Feb 15th 5:43pm