I ORDERED A GLASS DREAMLINE SHOWER WITH A CUSTOM BLACK BASE. I RECEIVED THE SHOWER AND...

GetHuman-timblack's customer service issue with Build.com from November 2018

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The issue in GetHuman-timblack's own words
I ORDERED A GLASS DREAMLINE SHOWER WITH A CUSTOM BLACK BASE. I RECEIVED THE SHOWER AND NO BASE, CALLED IN NUMEROUS TIMES TO TRY AND GET THIS RESOLVED. I FINALLY GOT THE BASE, I DROVE * HOURS TO INSTALL THE BASE AT MY MOMS HOUSE. I OPENED THE BOX AND I GOT A WHITE SHOWER BASE, NOW I HAVE CALLED NUMEROUS TIMES TO GET THIS RESOLVED,I ORDERED A BLACK BASE I SENT PHOTOS OF THE BASE, THE BOX, AND THE MODEL NUMBER ON THE BOX TO JOSIE GOUGE, NEVER HAVE HEARD ONE WORD BACK. SO I CALLED DREAMLINE MYSELF AND TOOK CARE OF IT, THEY TOLD ME THE PAPERWORK THEY RECEIVED FROM BUILD.COM FOR THE SHOWER BASE HAD THE MODEL NUMBER ON IT FOR THE WHITE BASE, BUT IT HAD WRITTEN ON THE BOTTOM IT WAS FOR A BLACK BASE. WHOEVER PULLED THE ORDER, WENT BY THE MODEL NUMBER AND NOT BY THE COLOR. I WILL NEVER BOTHER BUILD.COM AGAIN WITH ANYTHING, TRYING TO CALL IN AND GET PROBLEMS RESOLVED IS A JOKE
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Build.com

Customer service issue
Reported by GetHuman-timblack
Nov 1st, 2018 - a mon ago
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GetHuman-timblack started working on this issue
Nov 1st 5:25pm