We had gotten coupons on the "pay your age" day. We went to a build a bear in San tan M...

GetHuman913069's customer service issue with Build-A-Bear Workshop, Inc. from July 2018

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The issue in GetHuman913069's own words
We had gotten coupons on the "pay your age" day. We went to a build a bear in San tan Mall, AZ **********. The kids each picked a stuffed animal. The store probably had about * choices of stuffed animals. * were star wars and * were pokemon , a couple bears, and a shark. The boys of course picked a shark. We went to pay and our coupons wouldn't work for the sharks. The cashier told us that it was because it was shark week. No one in the store ever let us know and there weren't any signs saying that this stuffed animal wasnt valid with a coupon. At this point the sharks are already stuffed so of course I'm not going to make them pick a different stuffed animal. I know that the employees are just following what they are told but being that these sharks were of course the most expensive in the store I'm sure you can see how this could be frustrating. There were no exclusions on the pay your age day so how is there all of a sudden exclusions that aren't posted. In the future please post these exclusions so people arent blind sided when they are charged almost $*** on some stuffed animals.
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Build-A-Bear Workshop, Inc.

Customer service issue
Reported by GetHuman913069
Jul 24th, 2018 - 10 mons ago
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GetHuman913069 started working on this issue
Jul 24th, 2018 7:17pm
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Jul 25th, 2018 12:03am
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Jul 25th, 2018 12:07am
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Jul 25th, 2018 1:58pm
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Jul 25th, 2018 3:40pm