I received news of the build a bear special through email stating that there was a pay...

GetHuman874421's customer service issue with Build-A-Bear Workshop, Inc. from July 2018

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The issue in GetHuman874421's own words
I received news of the build a bear special through email stating that there was a pay your age day. July **,**** today to be exact and my children were excited all week we got up this morning got ready all four of my children ecstatic and we head to build a bear the line was insanely long but I had promised my children so we stayed after a couple yours I was told the line had closed and they offered me a $** off my purchase (I have four young children this will not do) so I said no unless there was a coupon for each child and I was rudly told * per household. So I left with four very upset children after waiting for hours and have nothing to show for it but sad children and wasted time. I am very upset about all of this we love going to build a bear but it doesn't seem you wanted our business today which saddens my little family. I would love the opportunity to give your stores another go if this issue was to be resolved.

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Build-A-Bear Workshop, Inc.

Customer service issue
Reported by GetHuman874421
Jul 12th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 43 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman874421 started working on this issue
Jul 12th, 2018 5:52pm
GetHuman874421 indicated the issue is not fixed yet.
Jul 12th, 2018 6:57pm
GetHuman874421 indicated the issue is not fixed yet.
Jul 12th, 2018 6:59pm
GetHuman874421 indicated the issue is not fixed yet.
Jul 12th, 2018 7:00pm
GetHuman874421 indicated the issue is not fixed yet.
Jul 13th, 2018 6:56pm