I received news of the build a bear special through email stating that there was a pay your age day. July **,**** today to be exact and my children were excited all week we got up this morning got ready all four of my children ecstatic and we head to build a bear the line was insanely long but I had promised my children so we stayed after a couple yours I was told the line had closed and they offered me a $** off my purchase (I have four young children this will not do) so I said no unless there was a coupon for each child and I was rudly told * per household. So I left with four very upset children after waiting for hours and have nothing to show for it but sad children and wasted time. I am very upset about all of this we love going to build a bear but it doesn't seem you wanted our business today which saddens my little family. I would love the opportunity to give your stores another go if this issue was to be resolved.
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