I bought a buick (*st one ever) as I have always bought Fords. My first oil change was...

GetHuman-trudyche's Complaint issue with Buick from March 2021

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The issue in GetHuman-trudyche's own words
I bought a buick (*st one ever) as I have always bought Fords. My first oil change was free at *,*** miles so I logged in and scheduled it at a Buick Cadillac as they had the first available appointment. My appointment was ***, so I arrived ** minutes early and the first person didnt know why I came there since not purchased there so I showed him the printout for my appointment. The second person said they service all buicks there but wanted to know if I purchased my vehicle there, I said no and explained this service department came up with first available. They took my keys and it was a little over an hour before they even moved my car. Everyone that came in they asked did you purchase vehicle here and if answered yes their car was taken first. This is not right if I had an appointment my car should be taken no matter if bought there or not. Also, after a long wait my car was finally done and they said it would need another oil changed after *,*** miles. If the car when I bought it was good for *,*** miles why is the next only *,*** miles (do you use cheaper oil for free oil changed than oil that was in car when purchased.) If this is how service is going to be I am going to go back to Ford. An appointment is an appointment and at *** in the morning they were not backed up - they took people who purchased there. I am very dissatisfied with this and completely ruined our day as the *** appointment was so I could make a morning event with my family for spring break but since I was sitting there for over an hour before they even took my car I missed out. your website should say better to go where purchased for service to be seen on time of appointment and I believe the oil change should match the oil type that was in the car at purchase time or at least tell your customers that it is not. I would have upgraded to a better oil .

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Complaint issue
Reported by GetHuman-trudyche
Mar 25th, 2021 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 23 others
0 customers following this


GetHuman-trudyche started working on this issue
Mar 25th, 2021 4:11pm
GetHuman-trudyche indicated the issue is not fixed yet.
Mar 25th, 2021 8:23pm