I am writing to you in regards to a Bryant system we had installed by our builder, TK H...

GetHuman-wendysow's customer service issue with Bryant Heating and Cooling Systems from January 2019

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I am writing to you in regards to a Bryant system we had installed by our builder, TK Homes. We had the unit installed in Oct ****. We started having issues a couple months in. We called Airtron out on multiple occasions and they kept stating that nothing was wrong with the unit. Meanwhile. We incurred a $*** and $*** electric bill. They brought one of your guys out and thought they had it fixed several times but to no avail. There were several things they replaced within the unit that were actually bad along with * thermostats. The last fix seemed to work up unit about a month ago. It started making the same loud noise and has now gotten to the point where it runs constantly. The entire outside unit has froze and received another $*** electric bill. When we called Airtron they stated they can’t come out until the unit is thawed and to run the emergency heat. This is what gave us the $*** electric bill last year. I am frustrated with all the hassle and out of pocket expenses we have incurred with this vendor. We built a new house and did not think we would have to be dealing with all of this. Meanwhile I have a * year old that can’t sleep in her room because the unit to loud. Is there anything that can be done to address this situation? Your website talks about exceeding customers expectations and delivering a reliable product from experienced vendors. This has not been the case in our situation. I would greatly appreciate anything that could be done. Perhaps an experienced knowledge service agent that could take a look. We don’t have the money to run up another electric bill while trying to find out what is wrong. Your time greatly appreciated.
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Bryant Heating and Cooling Systems

Customer service issue
Reported by GetHuman-wendysow
Jan 15th, 2019 - a mon ago
I have an issue with Bryant Heating and Cooling Systems too
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GetHuman-wendysow started working on this issue
Jan 15th 9:27pm