I had two new Bryant units installed in June ****. Because the piston shattered in the...

GetHuman-amitywoo's customer service issue with Bryant Heating and Cooling Systems from November 2018

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The issue in GetHuman-amitywoo's own words
I had two new Bryant units installed in June ****. Because the piston shattered in the compressor it caused problems with the rest of our system. I wouldn’t be having to pay for the extra work if the defective compressor hadn’t damaged it. Bryant will just replace the compressor, not pay for the rest of the damage that part caused. Our HVAC guy had never seen a compressor do what this one did. I have pictures.*And models and serial numbers of my units.*Damage described below.**. Piston in compression shattered.**. Sending pieces of metal through the lines and coil of the entire system.**. This also burned up the compressor, making the refrigerant*Freon acidic. **. The whole system would have to be flushed and recharged.**. Except, now that foreign material has been introduced to the lines, anything that the Freon touches has to now be replaced in order to eliminate any metal that would otherwise be left in the lines, coil, etc. **. New lines, new coil, and new Freon have to be installed.**. Then, in order to make sure the lines are clean in a sealed systems, it will all have to be flushed in * weeks and refilled with new Freon again.

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Bryant Heating and Cooling Systems

Customer service issue
Reported by GetHuman-amitywoo
Nov 8th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7 others
0 customers following this

Timeline

GetHuman-amitywoo started working on this issue
Nov 8th, 2018 1:35am