I have a Brother HL-****DW printer. Two years ago I was able to make it work on my WIF...

GetHuman5172681's Technical support issue with Brother International from August 2020

Help with my Brother International issue
The issue in GetHuman5172681's own words
I have a Brother HL-****DW printer. Two years ago I was able to make it work on my WIFI system so that I could use the printer anywhere in my Condo. Last year I was not successful*in getting it to work. This year, I have gone thru the "Quick Start Guide" very carefully and a*number of times trying to get the computer to work with the printer without the USB cord.*Even though I get a "connection OK" off my printer, I still can't get it to print without the*cord. Can you possibly help?

GetHuman5172681 did not yet indicate what Brother International should do to make this right.

How GetHuman5172681 fixed the problem
Unfortunately, had to wait for just over an hour to get help. That's understandable with the current environment. Got a woman named Edna (sp). Told her my problem was that the printer was connected to the wifi but I could not print using my computer w*o a USB cord.*She had me go to the Apple icon and click on System Preferences, and then on Printers and*Scanners. My printer HL-****DW was listed as the default printer. She had me delete that by highlighting the printer name, go down to the bottom of the page which had a * and -*choice. I hit the - button and eliminated the printer. Then she had me hit the * button and add back the printer. The system worked after that. Great help!
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Brother International

Technical support issue
Reported by GetHuman5172681
Aug 17th, 2020 - 6 months ago
Fixed
GetHuman5172681 shared how to fix
Seen by 5 customers so far
Similar issue to 343 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman5172681 started working on this issue
Aug 17th, 2020 8:15pm
GetHuman5172681 confirmed the issue is fixed. Hooray!
Aug 18th, 2020 12:27am
GetHuman5172681 confirmed the issue is fixed. Hooray!
Aug 18th, 2020 12:28am
GetHuman5172681 confirmed the issue is fixed. Hooray!
Aug 18th, 2020 12:35am

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