I purchased Brother Luminaire xp* in late Sept of ****. Early November of **** the com...
GetHuman4283178's Complaint issue with Brother International from January 2020
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The issue in GetHuman4283178's own words
I purchased Brother Luminaire xp* in late Sept of ****. Early November of **** the computer software in the machine stopped functioning. Only blips showed on the monitor.*I called Brother and was told to take the machine to Austins Sewing Center in Louisville, Ky. It has been in repair now for over * months. I was told first that they had to order a part, then told it would have to be sent back brother, then the story changed back to they had to order a part and my machine was not registered for warranty, then I've been told they had to order a box to return it to brother.*My next step is to hire an attorney. I purchased the most expensive sewing machine for home use and have not been able to use it for **% ofthe time since purchase.*I would like for brother to contact me and ship a new machine asap.
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