I purchased Brother Luminaire xp* in late Sept of ****. Early November of **** the com...

GetHuman4283178's Complaint issue with Brother International from January 2020

Help with my Brother International issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4283178's own words
I purchased Brother Luminaire xp* in late Sept of ****. Early November of **** the computer software in the machine stopped functioning. Only blips showed on the monitor.*I called Brother and was told to take the machine to Austins Sewing Center in Louisville, Ky. It has been in repair now for over * months. I was told first that they had to order a part, then told it would have to be sent back brother, then the story changed back to they had to order a part and my machine was not registered for warranty, then I've been told they had to order a box to return it to brother.*My next step is to hire an attorney. I purchased the most expensive sewing machine for home use and have not been able to use it for **% ofthe time since purchase.*I would like for brother to contact me and ship a new machine asap.

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Brother International

Complaint issue
Reported by GetHuman4283178
Jan 23rd, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 276 others
0 customers following this


GetHuman4283178 started working on this issue
Jan 23rd, 2020 2:01pm
GetHuman4283178 indicated the issue is not fixed yet.
Jan 23rd, 2020 10:53pm