Good Afternoon, my MFC-J****DW has become defective whereas the loading mechanism sprin...

GetHuman3064727's Complaint issue with Brother International from June 2019

Help with my Brother International issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3064727's own words
Good Afternoon, my MFC-J****DW has become defective whereas the loading mechanism spring or whatever is back there, will not load the Cyan (blue) cartridge. This is the *nd time that I am having a major problem with Brother printers. I have had this machine for * yup, only * years and do expect more from Brother products! The * prior to this became defective again,,after * years, But in that case a manager worked with me to replace that device. And it was out of warranty, (she was just very upset that it was defective)IF there is a problem replacing this current one then please give me a better price than the rep. just offered me. I am ** yo and can not afford the prices that he just gave me,,a $**.** discount,,Really!! I paid more than that just to trouble shoot the machine with new cartridges that I cannot take back. Therefore I am out of that money too! Please work with me. I don't even know if you guys really theses emails, but if you do, I will appreciate your help. And I yet just keep buying Brother instead of HP or someone else. Thank you. Regards, Darlene Wilson ***-***-****, Apple Valley, CA

GetHuman3064727 did not yet indicate what Brother International should do to make this right.

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Brother International

Complaint issue
Reported by GetHuman3064727
Jun 10th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 279 others
0 customers following this

Timeline

GetHuman3064727 started working on this issue
Jun 10th, 2019 7:23pm
GetHuman3064727 indicated the issue is not fixed yet.
Jun 11th, 2019 5:18am
GetHuman3064727 indicated the issue is not fixed yet.
Jun 12th, 2019 2:08pm

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