Yesterday I was asked for a password to download an update for my new MFCJ*** DH all...

GetHuman-tidbitsu's customer service issue with Brother International from February 2019

2 views
 | 
158 similar
 | 
0 following
Help with my Brother International issue
Next: our robot will wait on hold for GetHuman-tidbitsu to get a Brother International rep on the line!
Always use the GetHuman Phone tocall Brother International. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-tidbitsu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tidbitsu may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-tidbitsu's own words
Yesterday I was asked for a password to download an update for my new MFCJ*** DH all in one Ink Jet Printer, I could not install the update so I searched on the Internet for Brother Printer tech support what piped up was*Brother printer technical support and phone number *-***-***-**** I called and got a answer right away I asked if this was Brother Printer technical support he said yes and asked*Model of machine and the problem, I could not upload updates. He said he would computer access to my computer to fix it, he had me go on and he ran a microsy malicious software and said there were corrupted files and he said he repaired them then he said that would cure the problem he told I was*Under Warranty for the Printer and that was no charge but if I wanted a warranty plan covering both the computer*and printer they offered it for one year $***** year *** and * year $***, I got supicious and said I thought you told me you were with Brother oh he said no we are with Netlogic Security LLC out of Las*Vegas we are sevice providers for Brothet Apple , Hp and others there is no charge on your printer but and none other today on accessing and fixing it on your computer today but we*Want to save you on expense on your computer with our warranty, I told him you said you were Brother and now you say your just providing service for them, I want call Brother and find out if your legit he downloaded a file*Supposily from the better business Bureau that listed their company as A Plus no complaints seviing Denver and Crnttal Colorado, I told him I was afraid he was scamming me and want him to leave my computer back to the way it was and that I would*Get the correct number for Brother before I would do anything, he said you have my number and hung up I contacted the consumer affairs South Attorney General Office and filed a complaint also got through brother support the real and told*What happened, you need to resolve this I had to change account numbers password and have a local technician check for spyware they may have placed on my computer considerable time and expense !
GetHuman-tidbitsu did not yet indicate what Brother International should do to make this right.
I have an issue with Brother International too
How GetHuman-tidbitsu fixed the problem
We are waiting for GetHuman-tidbitsu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Brother International's attention and get better help faster. Tap below to get started.
Having Brother International issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tidbitsu fixes it.
This email address isn't valid

Brother International

Customer service issue
Reported by GetHuman-tidbitsu
Feb 7th, 2019 - 4 mons ago
I have an issue with Brother International too
Not resolved
Seen by 2 customers so far
Similar issue to 158 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-tidbitsu started working on this issue
Feb 7th 8:05pm