Yesterday I was asked for a password to download an update for my new MFCJ*** DH all...

GetHuman-tidbitsu's customer service issue with Brother International from February 2019

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The issue in GetHuman-tidbitsu's own words
Yesterday I was asked for a password to download an update for my new MFCJ*** DH all in one Ink Jet Printer, I could not install the update so I searched on the Internet for Brother Printer tech support what piped up was*Brother printer technical support and phone number *-***-***-**** I called and got a answer right away I asked if this was Brother Printer technical support he said yes and asked*Model of machine and the problem, I could not upload updates. He said he would computer access to my computer to fix it, he had me go on and he ran a microsy malicious software and said there were corrupted files and he said he repaired them then he said that would cure the problem he told I was*Under Warranty for the Printer and that was no charge but if I wanted a warranty plan covering both the computer*and printer they offered it for one year $***** year *** and * year $***, I got supicious and said I thought you told me you were with Brother oh he said no we are with Netlogic Security LLC out of Las*Vegas we are sevice providers for Brothet Apple , Hp and others there is no charge on your printer but and none other today on accessing and fixing it on your computer today but we*Want to save you on expense on your computer with our warranty, I told him you said you were Brother and now you say your just providing service for them, I want call Brother and find out if your legit he downloaded a file*Supposily from the better business Bureau that listed their company as A Plus no complaints seviing Denver and Crnttal Colorado, I told him I was afraid he was scamming me and want him to leave my computer back to the way it was and that I would*Get the correct number for Brother before I would do anything, he said you have my number and hung up I contacted the consumer affairs South Attorney General Office and filed a complaint also got through brother support the real and told*What happened, you need to resolve this I had to change account numbers password and have a local technician check for spyware they may have placed on my computer considerable time and expense !
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Brother International

Customer service issue
Reported by GetHuman-tidbitsu
Feb 7th, 2019 - 4 mons ago
I have an issue with Brother International too
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Seen by 2 customers so far
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Feb 7th 8:05pm