On the night of August **th my fianc* and I went to the brook stone at the Irvine shopp...

GetHuman-kalliez's customer service issue with Brookstone.com from September 2018

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The issue in GetHuman-kalliez's own words
On the night of August **th my fianc* and I went to the brook stone at the Irvine shopping mall to look at a massage chair. The woman helping us told us she would check and see how much we were approved for with Wells Fargo if we decide to buy the chair. She promised this would not open an account or affect us in any way that it was just a credit check. Well a few days later I get a credit card in the mail for brookstone and it showed up on my credit report. Now my credit score has dropped because I had to cancel the account. This is completely illegal, opening a credit card account under someone’s name without their permission. I want someone to contact me immediately to get this resolved.
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Brookstone.com

Customer service issue
Reported by GetHuman-kalliez
Sep 23rd, 2018 - 9 mons ago
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GetHuman-kalliez started working on this issue
Sep 23rd, 2018 5:04pm