Recently purchased one of Brooksto.e's latest projectors that had an App Store pre-inst...

GetHuman-lnuma's customer service issue with Brookstone.com from July 2018

Help with my Brookstone.com issue
The issue in GetHuman-lnuma's own words
Recently purchased one of Brooksto.e's latest projectors that had an App Store pre-installed. Ever since a system update that the software started I needed to install, the App Store along with every other app besides the File Browser, Movie Player, Settings, and System Update functions are on the home page. Ever since I've updated it's software from v*.*.* to v*.*.*, it's done NOTHING of what I originally bought it for. Plus, there are NO ARTICLES ONLINE that talk about this issue, and I haven't been able to get a hold on Brookstone about it. I NEED HELP!
GetHuman-lnuma did not yet indicate what Brookstone.com should do to make this right.
I have an issue with Brookstone.com too
How GetHuman-lnuma fixed the problem
The only thing customer service can do (or at least what customer care are willing to have a brain cell for) is calling corporate and relaying the issue.
Please help with my Brookstone.com issue
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Brookstone.com

Customer service issue
Reported by GetHuman-lnuma
Jul 23rd, 2018 - a yr ago
I have an issue with Brookstone.com too
Fixed
GetHuman-lnuma shared how to fix
Seen by 4 customers so far
Similar issue to 2 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-lnuma started working on this issue
Jul 23rd, 2018 5:57am
GetHuman-lnuma indicated the issue is not fixed yet.
Jul 23rd, 2018 6:58am
GetHuman-lnuma confirmed the issue is fixed. Hooray!
Jul 25th, 2018 1:35pm