Suddenly I no longer have access to my email on my laptop. Despite the fact that I put...

GetHuman5955324's customer service issue with British Telecom from April 2021

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The issue in GetHuman5955324's own words
Suddenly I no longer have access to my email on my laptop. Despite the fact that I put in the correct email address and password, the message is that it is the incorrect BT ID. No logical reason, no explanation. The information I found online is useless.*I am abroad, so I cannot call an **** number and the only number given, **** ****** ****, is useless since nobody answers. I have been waiting for ** minutes the first time, and ** minutes the second time without any answer. If this is customer service, I am the queen of Sheba!*Please, unlock my email account or call me to sort it out.**My phone number is ** ** *** *** ****Thank you

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British Telecom

Customer service issue
Reported by GetHuman5955324
Apr 13th, 2021 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 96 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman5955324 started working on this issue
Apr 13th 2:45pm
GetHuman5955324 indicated the issue is not fixed yet.
Apr 13th 2:47pm
GetHuman5955324 indicated the issue is not fixed yet.
Apr 13th 2:47pm

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