Booked on line for annual service - date was yesterday **rd March between ** and *pm. R...

GetHuman-blackbrn's customer service issue with British Gas from March 2021

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Booked on line for annual service - date was yesterday **rd March between ** and *pm. Received text to say engineer would text to say he was on the way. No text received. Very nice young man arrived after *pm in an unmarked van. No identity offered. No laptop with him as with previous services - I was told all was well, but no paperwork because of the pandemic. Later, I received another BG text telling me the engineer was on his way - so who exactly visited my home earlier? Having tried to contact Homecare, I was told that contract engineers cannot contact customers because they don't have BG system set-up. No one bothered to tell me that - nor, as I now know from a pre-recorded message, that i could have arranged a password. As a paying customer, I was distraught to know what had happened and why I had been treated with such disregard - today, I have tried to contact customer care only to be passed round and then cut off. To say this is inappropriate and unprofessional doesn't go anywhere near how I feel - looking after my world? I don't think so... Would like to be in touch with someone who cares, won't disregard and can advise me how to proceed in future if I choose to stay with BG. Thank you. Sheila Blackburn

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British Gas

Customer service issue
Reported by GetHuman-blackbrn
Mar 24th, 2021 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 2759 others
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GetHuman-blackbrn started working on this issue
Mar 24th, 2021 5:03pm