We have had an ongoing problem with our boiler giving poor performance. We called you o...

GetHuman5347650's customer service issue with British Gas from October 2020

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The issue in GetHuman5347650's own words
We have had an ongoing problem with our boiler giving poor performance. We called you out in June **, the problem wasn't really resolved. We just lived with the boiler consistantly losing pressure and topped it up at least once a day.*When we began to suffer cold water from the hot water taps we called you out again. A quick fix was done, but if no improvement call again. We called again, a new part was needed, this was apparently sent to the wrong person. Waited in for the third day in a row. Your engineer arrived with no knowledge of the history. He quickly diagnosed a new part was needed and got it from his van as all engineers carry this part!*He fixed the problem, we have had to turn down our heating and hot water and can run the boiler on economy, as it is now significantly more efficient. This problem should have been fixed on the first visit in June **. We will have suffered excess gas usage over the last ** months and have been charged a second £** call out charge, for the recent call out. Since your engineer failed to fix the problem initially and the excess gas usage I feel you should cancel your recent invoice for a call out fee and refund the initial call out fee from June ** as a gesture of goodwill. The last engineer to visit did an excellent job, unfortunately all those who previously visited, quite frankly, did not do the job properly and have caused us to suffer excess expenses.

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British Gas

Customer service issue
Reported by GetHuman5347650
Oct 8th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1725 others
0 customers following this

Timeline

GetHuman5347650 started working on this issue
Oct 8th, 2020 7:50pm