I am totally at a loss about what is happening.*New account - phoned yesterday to submi...

GetHuman-dee_tod's Account Setup issue with British Gas from August 2020

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The issue in GetHuman-dee_tod's own words
I am totally at a loss about what is happening.*New account - phoned yesterday to submit meter readings - had to find out how as a smart meter. The phone line was dreadful - told technical issues at your end. *Gave readings yesterday for both gas & electric over the phone but got a text this morning asking for electricity reading.*Am bemused*confused as thought I was on dual fuel so why not starting at the same time?*Also as my smart meter in the house is now working I do not understand why readings cannot be taken directly?**Also selected British gas from a comparison site as cost less - I was given no information regrding direct debit amount. On setting up and signing in to online account I see that you want to debit me £**.** total - with Eon I was paying £** a month and still in credit so this is too much?**It is not easy to try to phone between * and * - seems very poor not to be able to contact British Gas by phone out of these hours. I am of an age where I prefer to talk through things on the phone.

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British Gas

Account Setup issue
Reported by GetHuman-dee_tod
Aug 27th, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1921 others
0 customers following this

Timeline

GetHuman-dee_tod started working on this issue
Aug 27th, 2020 4:24pm
GetHuman-dee_tod indicated the issue is not fixed yet.
Aug 27th, 2020 8:41pm
GetHuman-dee_tod indicated the issue is not fixed yet.
Aug 28th, 2020 10:41am
GetHuman-dee_tod indicated the issue is not fixed yet.
Aug 28th, 2020 10:42am