I am ** years old and have been on Universal credit since Aug ****. I have no savings o...

GetHuman3842498's customer service issue with British Gas from October 2019

Help with my British Gas issue
The issue in GetHuman3842498's own words
I am ** years old and have been on Universal credit since Aug ****. I have no savings or other income and am not expecting to be working any time soon. I have been with B. Gas for over * years. I want to know if I can receive Warm Home discount to help with my electricity costs. I have a pre-payment meter and live in rented accommodation.**Please help as I cannot hold for ** mins plus each time I try to get through.**The number your website says is the best toll free number is no longer in use.**Sandy Peters*Flat **** Beaconsfield Villas*Brighton*BN* *HF

GetHuman3842498 did not yet indicate what British Gas should do to make this right.

How GetHuman3842498 fixed the problem
I visited the B Gas website, registered an online account, answered their questionnaire and was told that I don't qualify for the Warm Home Discount scheme, despite being on Universal Credit. I don't agree with their decision but can't be bothered to appeal as it will achieve nothing.
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British Gas

Customer service issue
Reported by GetHuman3842498
Oct 28th, 2019 - 3 years ago
GetHuman3842498 shared how to fix
Seen by 15 customers so far
Similar issue to 1845 others
0 customers following this
Items needed
Account holder name
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GetHuman3842498 started working on this issue
Oct 28th, 2019 4:30pm
GetHuman3842498 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 9:09am