i am a landlord my tenant has left without leaving key, they have a smart meter i need...

GetHuman-pmhirst's customer service issue with British Gas from October 2019

Help with my British Gas issue
The issue in GetHuman-pmhirst's own words
i am a landlord my tenant has left without leaving key, they have a smart meter i need gas and electric for my new tenants. Can you help my phone no is *********** the address is ** stone bridge av hu**bd

GetHuman-pmhirst did not yet indicate what British Gas should do to make this right.

How GetHuman-pmhirst fixed the problem
It took around three hours on the internet and three different phone numbers all going in an endless loop to resolve the issue , I tried to log s complaint via a web page but it was unavailable. On the last call i was on the phone ** mins without a connection, the man in the phone then sorted it all out in around ** mins, he was very apologetic about the wait. In total it cost around * pounds and * and a half hours time for a problem for a MAN in ten minutes to resolve extremely poor
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British Gas

Customer service issue
Reported by GetHuman-pmhirst
Oct 28th, 2019 - a year ago
Fixed
GetHuman-pmhirst shared how to fix
Seen by 7 customers so far
Similar issue to 1841 others
0 customers following this
Items needed
Account holder name
Account number
Billing address

Timeline

GetHuman-pmhirst started working on this issue
Oct 28th, 2019 12:01pm
GetHuman-pmhirst confirmed the issue is fixed. Hooray!
Oct 28th, 2019 4:21pm
GetHuman-pmhirst confirmed the issue is fixed. Hooray!
Oct 29th, 2019 8:35am
GetHuman-pmhirst confirmed the issue is fixed. Hooray!
Oct 29th, 2019 12:24pm

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