hi iam the landlord of a property supplied PAYG by BG.My tenants have just moved out...

GetHuman3369757's customer service issue with British Gas from August 2019

Help with my British Gas issue
The issue in GetHuman3369757's own words
hi iam the landlord of a property supplied PAYG by BG.My tenants have just moved out . Ihave tried for several times on your chat line to try to get money onto the meter,although iI have been given several nineteen digit Numbers they have all been rejected.The smart meter has room for twenty digits & I have not been asked for any credit card or bank details.We tried to put cash on by First pressing button a on the static meter loading the first set of digits into theSmart meter the button B & loading the rest,not sure whether this is the correct method but each time was rejected.The property is at * Lewes Rd Conisboro DN***NN & the tenant was Mr Paul Devy my name is Barry Wilson . my address is ** Old Road Conisboro DN***LT & I own the property.Because it will be a new tenant the letting agent has advised me to get a new supplier so I will be "In the loop"from the start but I said I would contact you by email first to see if you can resolve the problem.* Regards Barry Wilson.

GetHuman3369757 did not yet indicate what British Gas should do to make this right.

How GetHuman3369757 fixed the problem
I finished up getting in touch with my previous tenant & asking him to put me some credit on the meters.There is enough on until I get a new tenant & then I will probably find a new supplier. !!!
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British Gas

Customer service issue
Reported by GetHuman3369757
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3369757 shared how to fix
Seen by 15 customers so far
Similar issue to 1628 others
0 customers following this
Items needed
Account holder name
Account number
Billing address

Timeline

GetHuman3369757 started working on this issue
Aug 5th, 2019 8:12am
GetHuman3369757 indicated the issue is not fixed yet.
Aug 5th, 2019 8:14am
GetHuman3369757 indicated the issue is not fixed yet.
Aug 5th, 2019 8:16am
GetHuman3369757 indicated the issue is not fixed yet.
Aug 8th, 2019 8:39am
GetHuman3369757 indicated the issue is not fixed yet.
Aug 8th, 2019 8:45am
GetHuman3369757 indicated the issue is not fixed yet.
Aug 8th, 2019 8:45am
GetHuman3369757 indicated the issue is not fixed yet.
Aug 8th, 2019 4:35pm
GetHuman3369757 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 4:36pm

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