Have received email stating tariff is about to change, can find no details on my accoun...

GetHuman-iantohx's customer service issue with British Gas from November 2018

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The issue in GetHuman-iantohx's own words
Have received email stating tariff is about to change, can find no details on my account of which tariff apply's to my account also the email suggests that I have to sign up to a energy and boiler repair tariff but I do not have a boiler and we have a registered gas company in the family. so all our needs are satisfied. Can you explain. PS contacting yourselves by phone is a laugh, by the time a contact as been made a gas leak could have turned into a major disaster.
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British Gas

Customer service issue
Reported by GetHuman-iantohx
Nov 28th, 2018 - 9 mons ago
I have an issue with British Gas too
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GetHuman-iantohx started working on this issue
Nov 28th, 2018 2:45pm
GetHuman-iantohx indicated the issue is not fixed yet.
Nov 28th, 2018 2:47pm