Trying to contact via telephone, an issue with Home Insurance. Telephone number I have...

GetHuman-martshel's customer service issue with British Gas from November 2018

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Trying to contact via telephone, an issue with Home Insurance. Telephone number I have is complex, asking for an ref number which I don't have. *Eventually managed to speak to Alex, who appeared uncertain of my issue and put me through to a number* **** *******, which was a short automation saying office closed...though I was calling during office hrs. *Had to start whole process again!*I arranged Home insurance ..Building *Contents approx. **th Nov to start *st Dec ****. *No conformation re email or post. Went back onto site, today,**rd Nov, to check. Though I have policy ref number from that date (**th Nov),I could see no conformation, therefore paid again..and was given a different policy ref number. All I am trying to confirm is, have I paid twice for home insurance with yourselves?
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British Gas

Customer service issue
Reported by GetHuman-martshel
Nov 23rd, 2018 - 10 mons ago
I have an issue with British Gas too
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GetHuman-martshel started working on this issue
Nov 23rd, 2018 11:21am
GetHuman-martshel confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 11:21am