British Gas Customer Service

Contact British Gas & solve common issues

Use British Gas's Phone Number

British Gas's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about British Gas. Below you will also find the phone and non-phone-based contact information we've gathered.

British Gas: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for British Gas.
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Click below to show 1 more questions, answers, and complete guides to common British Gas customer support problems.

Contacting British Gas customer support

Below you can compare and contrast the 3 ways to contact British Gas by looking at which ones are the fastest and which ones other customers recommend the most for solving British Gas customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact British Gas across the following channels: Phone, Web.

Phone number / contactWaitVotes
0333 202 9802
Customer Service
38 mins355
Online Help at britishgas.co.uk
Customer Service
< 2 hrs310
0333 200 8899
Boiler Breakdown
2 mins254

Recent reasons customers contacted British Gas:

You seem to think I have a smart meter which isn’t working properly and want to send an...
I was in credit for £*** after November bill paid. £*** was paid out suppose that is a...
Valliant boiler has stopped working. Hive connected to it has burnt out
Been transferred to Debt collection been paying just not paid it all off *Payments aske...
Attempt to cancel Home Care Policy on behalf of my Sister -in-Law of **.**Numerous phon...
I wanted to get a smart meter installed, but when I phoned to organise it I received a...
I will be moving into a new property with a meter for electricity and there appears to...
Our account is blocked and we want to gain access so that we can pay our bill
I'VE PUT £** ON MY ELECTRIC, AND IT HASN'T GONE ON ,IVE ONLY GOT PENNYS LEFT, ALSO YOU...
We have moved out of our property and are now renting it.*We would like our credit refu...
Gas man Visit has left me with no heating I am ** Year old Diabetic With Hart Trouble...
we keep receiving British Gas letters addressed to Miss Charley Hedges yet with our hom...
someone else*s letter sent to my address
We have recently had a new smart meter fitted and would like the monitor you have indoo...
I have a gas card for my gas put £** on put card in meter not taking the money day batt...

Help me with my issue

Does GetHuman work with British Gas?

GetHuman does not work with British Gas's customer support operations, directly or in any other way. GetHuman has no partnership or relation to British Gas at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check British Gas's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting British Gas at a Glance

British Gas has no chat option
British Gas has no customer email
British Gas has 1 help forum
British Gas has no twitter handle
British Gas has no facebook page
Contact information overview

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