A technician came to read a meter at my property in June and provided a totally incorre...

GetHuman998980's customer service issue with British Gas from August 2018

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A technician came to read a meter at my property in June and provided a totally incorrect reading for my electricity and then my bill went from £** a month to £***.** which is outrageous. Normally if any changes are to be made in the past I have received a letter however when I called the lady said I have paperless billing which I was unaware of as I very rarely check my emails. I have now done meter reading for both gas and electric and have updated this online. I am really disappointed though as I have added both my gas and electricity readings and although the message for my gas was ok but when I put in the correct reading for my electric it said (this is not we were expecting) and wanted me to confirm again if this correct which to me your company are saying I am a liar which I am furious about. I am absolutely amazed that you would not think that maybe the technician read the meter incorrect as how can you go from £** a month to £***.** and this not raise a question. However if your company feel that I have provided an incorrect meter reading please by all mean send another technician round to read the meter. I am though expecting my next direct debit to be amended accordingly. I am very disappointed now in your service and once I clear any the correct arrears for my electricity as I am in credit with my gas I will be looking for a new provider as I also feel I am paying too much for my service.
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British Gas

Customer service issue
Reported by GetHuman998980
Aug 16th, 2018 - a yr ago
I have an issue with British Gas too
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GetHuman998980 started working on this issue
Aug 16th, 2018 8:20am
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Aug 16th, 2018 8:27am
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Aug 16th, 2018 9:23am
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Aug 16th, 2018 11:07am
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Aug 16th, 2018 11:16am
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Aug 20th, 2018 7:29am