British Airways Customer Service Issues

My wife and I arrived in Los Angeles from London Heathrow last Tuesday and have a return flight scheduled for this Friday, April 22. Our booking reference is Q8CPEA, under the name of my wife, A. Rigby. We came to the USA due to a medical emergency affecting my daughter's husband, who had to undergo surgery. His recovery is uncertain, and we need to extend our stay to support our daughter. We kindly request information on postponing our current flight as we are unsure when we will be able to return.

I booked a return ticket to St. Kitts in September [redacted] using my Lloyds debit card. My original return date was July 2, [redacted], but due to Covid-19, I was advised by British Airways to request a voucher. They instructed me to contact the ticket issuer, Carlton Leisure. Despite numerous emails, Carlton Leisure has been unhelpful and quoted me £[redacted] for a new return ticket, which I find to be unreasonably expensive. I have been unable to make any progress since then. I am a 69-year-old pensioner stranded away from home for 2 years now. I am struggling to afford the new ticket cost. Any assistance in resolving this issue would be greatly appreciated. Thank you. - Beulah M.

Several weeks ago, I booked two separate flights on British Airways, one for my husband and one for myself. We had different confirmation numbers for our journeys from Portland, Oregon, to London-Heathrow, then to Istanbul, Turkey, and back from Rome, Italy, via London-Heathrow to Portland, Oregon. I visited the British Airways website to choose and pay for adjoining seats on all our flights to ensure we could fly together. Recently, British Airways canceled their direct flights from Portland to London-Heathrow, resulting in changes to our itinerary. Upon checking the website, it seemed like we could still select our seats, but there was no mention of a refund or credit for the seats we had initially purchased on the canceled flight. I would appreciate guidance on whether we need to buy seats again or if there is a procedure for receiving a refund for the seats on the affected flights.

Dear Customer Service Team, I have been referred by friends in Scotland who have praised the excellent service of British Airways. I, Jeanette Love, am thrilled about my upcoming flights with a booking reference W5M23G on August 26, [redacted], returning on September 8, [redacted]. My companion, Sharon Watterson, missed celebrating her 50th birthday last year due to COVID-19 restrictions. She is eagerly anticipating this trip, despite her usual selfless attitude towards family and community work. I kindly request that you consider Sharon for any possible upgrades or complimentary offers, as she truly deserves it. Your assistance in making this trip memorable for her would be greatly appreciated. Thank you for your attention to this matter. Best regards, Jeanette Love Youth Officer Communities And Housing Mill Street Paisley PA1 1ND SCOTLAND

Good morning. We purchased two tickets from São Paulo to Bologna and received emails about changes in the flight schedule. Passenger 1: D.M.M.P.L.- booking code: 2KTA4N, ID: [redacted].[redacted].[redacted]-91; Passenger 2: A.L.P.L.- booking code: 2KYAZF, ID: [redacted]09-04. The tickets are for June 19, [redacted], departing from São Paulo-Brazil (Guarulhos Airport) at 4:05 PM and arriving in Bologna-Italy at 5:45 PM, with a layover in London, totaling 25 hours and 40 minutes of travel time. We need to confirm if there has been indeed a schedule change and if so, what the new schedule is. We also need to arrange for a flight from Florianópolis to São Paulo and purchase a ticket for an additional elderly passenger who must travel on the same flight. Thank you in advance for providing the requested information.

My flight was canceled and rebooked, resulting in my baggage arriving two days late. Due to these disruptions, I had to reschedule my USA itinerary. My return flight from JFK to Glasgow via Heathrow on May 12th, with the booking reference L6RT4Q under the name Quinn, needs to be extended by 1-2 days for business purposes. This extension will also incur 2 additional nights of accommodation expenses. I am requesting to be rebooked on a flight from any New York airport on May 13th or 14th without incurring additional costs. I seek compensation for the flight disruption and severe inconvenience, as it has affected important events like a memorial and my son's graduation. I urgently need to know if rebooking on the 13th or 14th is possible, as it impacts my business meetings and potential loss of earnings. Kindly respond promptly as I am unable to communicate via phone. Thank you.

I had a flight scheduled from Venice to Heathrow on the 18th of May, which got canceled yesterday. I was rebooked on an earlier flight, but this trip is meant to be a surprise for my daughter's birthday, and we had everything planned for our stay. The new flight time will disrupt our plans. Is there any chance we can be moved to a later flight to Heathrow? This cancellation has greatly affected our short trip, and we intentionally chose the original flight for the time it offered. I am hopeful for your assistance. Thank you.

I had a flight with BA canceled in July [redacted]. I've been attempting to modify my flight through the "Manage my Booking" feature, but the BA website won't load regardless of the browser I use or whether I'm logged into my BA account. I've also tried contacting BA through different phone numbers, but every time the recorded message says they are unable to answer the call and disconnects. I can't change my flight, get a refund, or voucher online due to the unresponsive BA website. This flight cancellation is causing stress as I have a wedding to attend, and the inability to make changes online or over the phone is frustrating. The repeated message on the BA website to try again is not helpful when it's not loading.

British Airways canceled my flight BA0036 from MAA to LHR on 16/5/22 and rebooked me on a flight departing on 15/5/22 from MAA to LHR. However, they did not provide me with a connecting flight to EWR on the same day. They kept my original departure date of 16/5/22 from LHR to EWR, resulting in a layover of over 26 hours at LHR, causing me significant inconvenience. BA failed to inform me of not adjusting my connecting flight when they canceled the MAA to LHR segment on the 16th. I am requesting to be offered flights from MAA to LHR and LHR to EWR or JFK on 15/5/22 if possible. I have not received any response from BA despite numerous phone calls.

I have been struggling to reach out regarding my future travel coupons. I was promised an email with the coupon details during a previous call which I have yet to receive after 10 days. I have now received a threatening email warning of booking issues if I don't call urgently. Despite my repeated attempts, I am unable to reach anyone over the phone. The flight rates are increasing, and as a solo traveler with a 7-month-old baby, I am concerned about securing a bassinet seat. It is distressing to face such challenges, particularly during these demanding times. I hope for a resolution to this issue promptly.

Subject: Request for Holiday Payment Deferment - Booking Reference: UZV956 Dear British Airways, I am writing to request a deferment of the final payment for my family holiday with BA, scheduled for July 4, [redacted], until August 4, [redacted], due to unforeseen circumstances. Over the past year, I have faced health challenges supported by medical documents enclosed. My family and I booked our dream vacation to Barbados through your website with great anticipation since we trust BA for well-organized and high-quality travel experiences. We initially made a £[redacted] down payment, planning to settle the balance on July 4 using funds from my pension, as I turn 55 on June 18, making me eligible for withdrawal. Unfortunately, my pension provider recently advised that the transfer takes 20 working days after my birthday, delaying the availability of funds for the payment deadline. I kindly request your understanding and flexibility in extending the final payment date to August 4, [redacted]. I am including medical reports from Watford General Hospital to support my situation and can provide additional documentation if needed. Thank you for considering my request. I eagerly await your response and appreciate your attention to this matter. Warm Regards, Richard Palmer Mobile: [redacted]

Complaint Regarding Booking Reference JQJUEB Dear Sir or Madam, My husband, Gert Korentschnig, and I would like to address the issues we encountered during our recent flights with you. While we understand that delays can happen occasionally, the series of inconveniences we faced were particularly frustrating. We had booked a flight from Vienna to Newcastle via London (Booking Number JQJUEB) and a return flight from London Heathrow to Vienna. Firstly, our return flight was canceled without explanation, forcing us to rebook for an earlier time, disrupting our travel plans significantly. Subsequently, we experienced a nearly 2-hour delay in London Heathrow for the connecting flight BA1336 to Newcastle. As a result, we arrived so late that we missed important wedding celebrations we had traveled for. Our return flight BA0704 from Heathrow to Vienna was then delayed for over two hours, with us waiting inside the aircraft on the tarmac due to a missed takeoff slot. Additionally, we were assigned to the very last row (despite completing online check-in earlier), with uncomfortable, windowless seats that induced significant discomfort and claustrophobia. Furthermore, numerous passengers around us failed to wear masks, despite the mandatory requirement on the flight. Despite our requests, both to these passengers and the cabin crew, there was no proactive enforcement of the mask policy. Overall, our journey was far from pleasant, and we hope for a suitable response from your end as we would prefer not to remember British Airways in this light. Best regards, Nicole Beutler & Gert Korentschnig

I recently flew with BA from Manchester to Lisbon with a connecting flight at LHR to catch a Seabourn cruise departing on March 1st, [redacted]. Unfortunately, our Manchester flight BA1371 was significantly delayed, causing us to miss our connecting flight from LHR. Despite being put on another BA flight, our bags were not shipped, preventing us from joining the cruise. After a long wait in Lisbon, only one bag was found and delivered, leading us to eventually return home. The missing bag was delivered later, along with an extra small bag that wasn't ours. I have filed a complaint with BA regarding the personal and financial impact of this situation, referencing case number [redacted]6. However, despite the promise of a response within 28 days, I have not heard back from BA even after 70 days. I am hopeful that BA will address my concerns promptly and consider refunding our expenses and providing compensation for the disrupted travel and extended stay in Lisbon.

On May 25th, I traveled from Mumbai to Boston with the booking reference PMWNTA. Upon arrival in London, I was disappointed that the requested wheelchair was not available as promised. Despite requesting assistance for my serious arthritis, there was only one available buggy for 15 individuals during our short 1.5-hour layover. As a result, I had to rush to make my connecting flight, causing severe pain in my knees and making it difficult for me to walk now. This vacation, meant to visit my children and be a source of joy after the pandemic, has been marred by the carelessness of British Airways. Despite opting for economy premier and paying extra for a wheelchair, the lack of support has left me incredibly dissatisfied with their service. -Stella D.

My record locator is TSJWBP. My flight with my companion from Ontario, California (ONT) to London Heathrow roundtrip was advertised at $1,[redacted] for the ticket. However, that price did not include the option to choose seats, so I paid an extra $[redacted] per ticket for a total of $1,[redacted] per ticket. I had no trouble selecting two seats together on the American Airlines flights where I could choose either a window or an aisle seat along with a center seat. Yet, I couldn't pick seats for the British Airways portion of the trip when I booked through American. Today, upon logging into your website, I was surprised to see that there is a charge for selecting a window or an aisle seat along with a center seat. I believe there may have been an error. I am 73 years old and worried about contracting Covid. Ensuring we can sit together is essential to me, and I prefer not to have strangers beside us on both sides.

Hello, I am Perla Nanette Krauze Kleimbort. I recently flew with British Airways, operated by American Airlines, from Mexico to London via Miami on June 2, [redacted]. Unfortunately, my two pieces of luggage were delayed in Miami for two days and only one has made it to London Heathrow Airport. The missing bag, essential for my upcoming working trip to Svalbard for a cold weather expedition, did not arrive in London and I am currently in Oslo at the CITIBOX HOTEL awaiting its delivery. Despite assurances that it would reach me in Oslo, I am unsure if it will make it in time. I am eagerly waiting for an update on the status of my missing luggage with tag number [redacted] and the incident number LHRAA[redacted]9. Any information on its arrival to Oslo would be greatly appreciated.

I need to cancel a car hire booking that was made separately from my flight reservation. I contacted Customer Services who instructed me to call BA Holidays at [redacted]0. However, when I called, Option 1 for Holidays had a recorded message stating they were not accepting calls, and Option 2 was not relevant. After reaching Option 3 for 'Other Queries,' I was directed back to BA Holidays and given the same number I had dialed. Despite being told that calls were being answered and to redial, I encountered the same message asking me to hang up. I am attempting to cancel a standalone car hire booking, but there doesn't seem to be a way to do this either on the website or over the phone.

I have a Saga holiday booked to Oberammergau, traveling to Milan and returning via Munich. Unfortunately, my friend who was supposed to accompany me can no longer make it due to a recent loss. Another friend has kindly offered to take her place, but Saga has informed me that they do not allow name changes on tickets and advised me to cancel the original booking and rebook if there are still tickets available. Can anyone confirm if this is the correct procedure?

Hello, I will be traveling to the USA on July 9th with British Airways from Hamburg, connecting through London to San Francisco. I have concerns about overcrowded airports and long security check lines. I have some questions to help plan our journey: - Can we check in online for our USA trip with British Airways, or do we need to check in at the counter? - What time does the baggage drop-off counter at Hamburg open in the morning for our 7 am flight? - Are there any suggestions on when we should arrive at Hamburg Airport? - If we miss the HAM --> LHR flight due to overcrowding, will there be an option for a later flight or a refund if we miss the long-haul flight LHR --> SFO? Thank you and best regards, S.M.

I have a couple of concerns. Firstly, despite the COVID testing requirements ending yesterday, I received an email requesting a COVID test upload for my British Airways flight tomorrow. I would like clarification on whether this is still necessary. Secondly, I purchased a $[redacted] business class ticket expecting a luxury full bed suite. However, on the second leg of my journey to Egypt, the five-hour flight was in a first-class seat that was essentially an economy seat. Although it was in the first row, the seat lacked the features I paid for in business class. It's misleading to call it first class when it's equivalent to economy. I believe some form of compensation is warranted in this situation.