British Airways Customer Service Issues

Hello, unfortunately, we were unable to check in for our flight scheduled for 11.45 from Heathrow to Toronto today due to our test results not being accepted. Consequently, we had to rebook, and we are now set to fly out on the 19th of December at 11.45. Given the difficulty in reaching BA directly, we made the new reservation through an agent. The booking reference for the new flight is PX2FP9, the same as the original booking for today's flight. However, the cost of this new booking was significantly higher. We are uncertain if the agent canceled today's reservation when arranging the new booking for the 19th. Therefore, we are inquiring about the possibility of receiving a refund for today's flight. Your guidance on this matter would be greatly appreciated. - M. O. and E. R.

Good morning. I have a special request regarding our friends, Lynne and Keith Pope, flying on your 6:00 PM flight to New York today to celebrate Keith's 60th birthday. I understand if it's not possible due to your busy schedule, but I would be grateful if a birthday message could be relayed to him through a crew announcement. Despite his potential embarrassment, I know it would touch his heart. I've heard that BA does these thoughtful gestures and I hope you can make this happen for these wonderful individuals. I apologize for the unconventional means of reaching out, but I couldn't find another way to make this request. Thank you in advance for your help. Best regards, Christine Thorne

Hello, I was supposed to fly with my wife from Ireland to South Africa with BA in [redacted], but due to the pandemic, we had to cancel. We were given a voucher, and I tried to request a refund without success. Early this year, I contacted them again, and was informed that the voucher expiration dates would be extended, although I did not receive an email notification about it. Since it seems unlikely that we can travel this year, I am now inquiring if the vouchers can be extended for another year. I have been having trouble reaching them, and the information on their website is not very helpful. I am unsure of the next steps to take since there is no available email or chat line for assistance. Any recommendations?

I had a flight booked for January [redacted] to Thailand. All flights have been suspended until October [redacted]. When trying to change the flights online, I encounter a problem proceeding with the new flights. I wonder if there will be a charge for changing from a direct to a stopover flight. Is it possible to do this amendment online?

I purchased a flight ticket through Expedia for [redacted].36€ with British Airways from Düsseldorf to Manila. Unfortunately, at check-in, despite having all necessary documents, I was not allowed to board the flight and was left without assistance. In the end, I had to book a new ticket with another airline for [redacted] euros, causing me significant financial loss. I have reached out to Expedia regarding this issue, but they advised me to contact British Airways. Unfortunately, I have not received any updates or clarification on this matter. I am concerned about the money I spent on the initial booking.

On 12/14, we flew from London to Newark and gate-checked our child's stroller. However, upon arrival in Newark, the stroller was not returned at the gate but was found on the baggage claim belt damaged. We didn't report this at the airport and are now trying to inform BA about the incident to file a travel insurance claim. Despite our efforts, we have been unsuccessful in reaching BA by phone or submitting a report through their website.

I need to cancel three legs of my BA flights in April due to my husband's ill health. The flights were booked using Avios, but they are currently unresponsive. I've been trying to cancel online or apply for a voucher without success. I have attempted to call for the last three weeks, spending a total of approximately 15 hours on hold. Today, Avios calls are not being accepted at all. Being able to handle this online would save us all a significant amount of time.

Hello, Yesterday evening, I flew from LHR to LUX (reference QLT8F7). Unfortunately, both of my checked luggage pieces are currently lost and will be delivered at a later time. I am seeking an update on their expected arrival. Additionally, I am inquiring about the allowance for replacement clothing since I have no clothes with me as both pieces were checked in. I urgently need attire for upcoming doctor and work appointments. I appreciate your prompt response regarding the allowance for items such as underwear or sweaters. Thank you, Marina Mirkes

Subject: Request to Change Flight Dates Hello, I recently made a booking with CheapOair for a trip to Capetown, Africa. Due to the current travel ban in South Africa, my family and I, including Sergeant T. Harris, need to adjust our travel dates. I have spoken with CheapOair multiple times regarding changing the flights, and they mentioned that British Airways will charge an additional fee of $[redacted] per person for the modification. Despite their efforts to contact you via email, they have not received a response after four attempts over two weeks. We are not seeking a refund but simply wish to reschedule our flights to April 19, [redacted], for the outbound flight and April 26, [redacted], for the return flight. I have insurance through Trip Mate (policy # F205B), but I was informed that this situation may not be covered. I kindly request your assistance in waiving the rescheduling fees under these exceptional circumstances. Please address the emails from CheapOair and provide the necessary authorization. Sincerely, Kendra Morris

I had a booking from Newcastle to Los Angeles via London in March [redacted], then changed it to Newcastle to San Francisco in June [redacted], both canceled due to covid. I was offered a voucher for future travel until April 30, [redacted]. Now, I want to use it for a trip from Newcastle to San Diego via London in March [redacted] with the booking reference WECXCV. Planning to depart on March 24th or 25th and return on April 1st or 2nd.

I am writing regarding the seat changes for the bookings of Sharon T., reference 4AWTIN, and Cyril E., reference 4AY5Z8, on flight [redacted] scheduled for June 13, [redacted]. Originally, we paid a total of 74.00 pounds for aisle seats across from each other, 34.00 pounds for Sharon and 40.00 pounds for Cyril. However, the seats assigned to us now cost 24 pounds each and are not as requested. We kindly ask to be allocated aisle seats across from each other and to receive a refund of the price difference to the credit card ending in [redacted], which was used for both bookings. Thank you for your assistance. Cyril E.

Hello, our family consists of two fully vaccinated adults and our 12-year-old child. We are traveling from Las Vegas to Prague with a layover in London, having a 5-hour connection time in the airport for our connecting flights. Our booking reference is LFM5L3. We will not be leaving the airport during our layover. Despite trying to add the entire trip in one go on the VeryFly App, it seems we need to split it into two separate bookings. Any advice on what we need for this trip would be greatly appreciated. Thank you in advance. Best regards, Jacqueline Kuschel.

I am having trouble retrieving my password from British Airways Executive Club. I spoke with a team member who sent me a link, but it did not allow me to change my original password. During the call, the team member sent three separate emails with links, none of which arrived in my inbox. I have spent hours on the phone with the club but end up having to disconnect after 45 minutes. I really need to access my account and a password. I was informed that my username (email address) is correct, so why am I unable to obtain a password?

Hello, I booked a flight yesterday and would like to pay using my eVoucher. I am struggling to locate where to input the eVoucher number on the payment page. My booking reference number is SFH4KT. Despite numerous attempts to contact BA, I have been unsuccessful. It's frustrating trying to reach them by phone. I paid £10 to hold the booking, but it expires tomorrow. I'm worried about losing the money, even though it's not my fault. Any assistance would be appreciated.

I have tested positive for Covid before my upcoming flight to the UK on December 26th. I need to quarantine for 10 days from when my symptoms started. Am I eligible to change my flight without any fees? I have travel insurance. Should I contact British Airways or my insurance provider to change my flight? I am a UK Citizen.

Subject: Assistance Needed with Recent Flight Experience Dear Customer Service, I am getting in touch as I have faced challenges with lodging a claim on your website recently. When contacting the helpline, I was either redirected to the website due to high call volumes or faced long wait times. I am reaching out for assistance in escalating this matter to resolve my concerns. To summarize my situation: I had booked first-class tickets for my parents' trip to visit me in San Francisco for my Father's 80th birthday. Due to COVID-19 disruptions, the flights were canceled multiple times, and vouchers were issued. Eventually, we managed to rebook their flights successfully, although on the return leg from San Francisco to London, they were downgraded to business class without any compensation. Additionally, a missed connection due to the flight change required a costly rebooking. I kindly ask for the following resolutions: 1. Compensation for the downgrade from first class on the return flight to London. 2. Refund of GBP [redacted] for the missed connection caused by flight cancellation. I appreciate your attention to this matter and hope to continue my loyal patronage with British Airways. Warm regards, C. M. Race [redacted]

Hello, my name is Françoise N. I flew from Montréal to Paris with American Airlines on December 24th, connecting in Chicago and London. During boarding, I was asked to leave my carry-on baggage with other travelers' luggage at the entry of the plane, with the assurance that I would get it upon arrival in Chicago. Unfortunately, my bag was missing when we landed. I filed a report online with American and received report ID number [redacted]9. Upon checking in with British Airways (operated as AA [redacted]) for my flight to Paris via London, the staff reassured me that my bag, identified by the airtag I provided, would be on the plane. David, the supervisor at British Airways, was very helpful. I am hoping someone can confirm that my bag will be waiting for me in Paris on December 25th, as it contains gifts and clothes for my 11-year-old traveling with me. Your assistance is greatly appreciated. Merry Christmas.

I made a flight reservation through Opodo's website, but I couldn't take the flight due to travel restrictions from Germany to the US. I am entitled to a refund under European Law, even if it's in the form of a voucher. Opodo has denied my request, so I am reaching out to you to assist me with this matter. The flight numbers I booked were BA [redacted] to Salt Lake City and BA [redacted] to Frankfurt. Please contact me promptly. Thank you. - David Böhne

My daughter is currently residing in London and has a British Airways (BA) flight scheduled to depart for Cape Town, South Africa around the 30th of December [redacted]. She and her spouse recently recovered from Covid-19 (Omicron variant) and have completed their quarantine period, although their PCR tests still show a positive result. I have heard that she might need a letter from a UK/NHS doctor declaring her recovery and completion of the required isolation days. I contacted a travel agency in Cape Town seeking clarification on her travel eligibility under these circumstances, but they advised that only British Airways could provide the necessary confirmation. I am wondering how my daughter can obtain written confirmation from British Airways since traditional channels like call centers, including the Executive Club, seem unable to assist.

We had a flight booked from the UK to Mauritius with British Airways BA2063 scheduled for January 8th. Due to the borders of Mauritius being closed, our return flight to Johannesburg has been canceled. Upon contacting our travel agent to change the flight destination to Cape Town or Durban, we were informed that it would cost an additional £[redacted] per person for the three of us. We have already made payments for the flight to Mauritius and were hoping for a redirection option with an administration fee instead. If we were to go to Mauritius, we would be stranded there. Since this situation is related to COVID-19, we are seeking assistance with this matter.